Brainfish, an AI platform that enhances user interaction with digital products, has raised $6.4 million in a pre-Series A funding round led by Prosus Ventures, bringing its total funding to $10 million. Existing investors, including Peak XV’s Surge and Macdoch Ventures, also participated.
Initially launched in Australia, Brainfish is expanding into the U.S. by establishing a local team to enhance its market presence. The platform combines generative AI with computer vision to provide instant, contextual assistance, eliminating slow experiences and ineffective chatbots. Early users report response times under a second, a 70% to 90% reduction in support tickets, and quicker resolutions.
Since its 2023 launch, Brainfish has grown to serve over 5 million users, including companies like Relevance AI and Mad Paws. Users have reported a 30% to 40% increase in customer satisfaction and a corresponding reduction in time-to-value. With 400% year-over-year growth, Brainfish is poised to lead the transition to AI-powered customer experiences in a $22.6 billion market.
How the funding will be used: The new funding will help scale engineering, accelerate product development, and expand Brainfish’s AI and machine-learning deployments across global companies.
KEY QUOTES:
“Customer support isn’t broken-it’s outdated. It waits for problems and tickets, when support should be seamlessly embedded inside the product. That’s why we built Brainfish. Our ambient AI agents, fused with computer vision, don’t wait for problems. They watch how people actually use a product, understand where they struggle, and deliver the right answer before they even ask. This funding fuels our next chapter: scaling globally, establishing and growing our U.S. presence, and making invisible, intelligent support the new standard for digital products.”
“We collaborated with NVIDIA to build a vision pipeline that continuously learns from real user behavior. By running on cutting-edge AI infrastructure, our system delivers real-time, personalized support that evolves with every product update—helping customers get answers faster and reducing friction at every step.”
Daniel Kimber, CEO and co-founder of Brainfish
“Brainfish is redefining what modern customer support can look like – intelligent, instant, and deeply aligned with how users actually engage with digital products. As more businesses, especially SMEs, turn to AI to deliver better customer experience at scale, Brainfish stands out as a category-defining solution. Their ability to combine real-time support with deep behavioral insights is a game-changer, and we’re excited to back their next phase of growth as they expand into the U.S. market.”
Sachin Bhanot, Head of SEA & ANZ Investments at Prosus Ventures
