Broadridge Financial Solutions announced that its agentic AI capabilities are now live in production across capital markets and wealth management workflows, enabling financial institutions to automate operational analysis, prioritization, and exception resolution at an institutional scale.
The company said new clients can achieve up to a 30% reduction in Day 1 operational costs through two AI partnership models: a fully managed services approach in which Broadridge operates workflows end-to-end, or the direct deployment of Broadridge’s agentic AI platform into a client’s existing infrastructure.
According to Broadridge, the technology has already been deployed across more than 40 clients since 2024 through its managed services business process outsourcing platform. The system currently processes millions of operational transactions each month across post-trade operations, account management, and client service workflows.
The company said the AI agents combine real-time data and operational context to analyze issues, prioritize exceptions, and initiate resolutions while maintaining human oversight, auditability, and regulatory controls. Current production capabilities include automated trade fails management, break resolution, account opening and maintenance workflows, real-time valuation exception handling, customer inquiry automation, and email workflow processing in partnership with DeepSee.
Broadridge said its platform is built on four integrated layers, including a data layer powered by its financial services ontology, an API integration layer, an operational workstation layer, and an agentic intelligence layer that converts operational visibility into automated actions.
The company noted that fragmented and disconnected data systems remain one of the primary barriers to enterprise AI adoption within financial services. Broadridge said it addressed this challenge by building a normalized financial services ontology integrating decades of operational and transactional data into a machine-readable model.
According to the company, the ontology is built on more than 60 years of operational experience, supports over $15 trillion in daily trading activity, and processes billions of transactions annually across multiple asset classes and financial institutions.
Broadridge also said it is exploring making components of its ontology available as an open industry resource to help accelerate broader adoption of agentic AI across financial services.
KEY QUOTES:
“We believe the firms that lead in the next era of financial services will be the ones that embed AI directly into the way work gets done. Broadridge is uniquely positioned to support that shift by combining a fully integrated financial services ontology with the platform depth and operational scale required for institutional production. That gives the world’s most demanding clients a new ability to deploy agentic AI across complex workflows with a level of control, efficiency, and confidence that fragmented point solutions cannot match.”
Tom Carey, President of Global Technology & Operations, Broadridge Financial Solutions
