- CallMiner, a leading provider of AI-fueled speech and customer interaction analytics, announced it raised $75 million from Goldman Sachs
CallMiner — a leading provider of AI-fueled speech and customer interaction analytics — announced it has closed $75 million in funding from Goldman Sachs. With this round of funding, CallMiner will utilize the funding to accelerate go-to-market plans and use case expansion for its Eureka analytics platform.
“Customer intelligence is critical for organizations to compete effectively in today’s environment of rapid change and digital advancement. Success requires understanding what your customers and contact center agents say, mean and how they feel – and leveraging that insight to fundamentally change the way you operate and perform,” said Paul Bernard, president and CEO of CallMiner. “We are revolutionizing the way brands and people interact and conduct business – and it all starts with AI-driven customer insights and intelligence. The investment from Goldman Sachs – a preeminent technology investor – is a significant milestone and we are thrilled to have them as a partner on this journey.”
CallMiner is going to continue to experience exponential growth across its universe of over 400 customers including some of the world’s largest brands, financial institutions, communications companies, and business process outsourcers. And CallMiner is known for pioneering the speech analytics industry in 2002.
Today, the company analyzes over 2 trillion words annually across all forms of customer interactions including calls, chats, emails, surveys and texts. And market demand has grown rapidly both inside the contact center and beyond, with business and performance applications across sales, marketing, customer experience (CX), security, compliance and automation.
“The convergence of customer interaction analytics and customer experience creates a significant market opportunity,” added Holger Staude of GS Growth at Goldman Sachs. “Backed by a strong management team, CallMiner is well-positioned to transform the way organizations operate. We look forward to partnering with their team and supporting their continued growth and success.”
Staude is going to be joining CallMiner’s board of directors.
CallMiner is planning to utilize the funding to continue the acceleration of new business applications, channel partner integration and development, international expansion, and platform innovation and capabilities.
Cowen had served as exclusive financial advisor to CallMiner in connection with the transaction. And DLA Piper acted as legal counsel.
