Capacity, an AI-based support automation platform for Contact Centers, has received over $92 million in investments to support its expansion. Investments include $50 million from Chicago Atlantic, a private markets investment firm, as well as $42.6 million from a Series D round. The company has also acquired Call Criteria and Verbio Technologies, extending its capabilities in voice AI, quality assurance (QA) automation, and speech analytics.
Capacity previously raised $26 million in its initial Series D round. Proceeds from the Series D funding are intended for continued growth and product development.
Capacity’s AI support automation platform serves over 20,000 businesses aiming to increase revenue, reduce costs, and enhance customer satisfaction across various communication channels. The company has experience in knowledge management and Contact Center automation. The acquisitions of Call Criteria and Verbio Technologies aim to provide technology integration for organizations seeking comprehensive support solutions.
Call Criteria provides QA automation tools that analyze contact center interactions using speech analytics and generative AI, helping businesses identify potential coaching areas, improve compliance, and enhance agent performance.
Verbio Technologies, based in Barcelona, Spain, supplies enterprises with Intelligent Voice Virtual Agents designed to handle customer engagement, manage interactions, resolve issues, and decrease reliance on live agents, which may impact customer satisfaction and operational efficiency.
Capacity reported growth in 2025 and now reports profitability with $60 million in annual recurring revenue. The company has secured over $155 million through equity, debt, and other investments in multiple rounds. In addition to Chicago Atlantic, TVC Capital, and Toloka.vc., among others, contributed to the Series D funding round.
KEY QUOTES:
“Support is more important than ever for brands across industries, but point solutions can’t effectively solve complex issues. New funding is enabling us to bring together the best technologies in our industry to build a complete, AI-powered support automation platform that helps Contact Centers operate across channels using shared knowledge.”
“Companies are under pressure to improve customer experiences while cutting costs. With Call Criteria and Verbio Technologies, we’re strengthening our platform to deliver faster, more personalized and fully automated support.”
“Call Criteria has built strong speech analytics and generative AI technologies that help call centers create a clear path to improving agent performance. When Call Criteria’s tools are fully integrated into our platform, Capacity customers will have access to enhanced agent support capabilities that will reduce costs, increase compliance and importantly – improve customer satisfaction.”
“Verbio Technologies has not only built a voice solution with unparalleled conversational capabilities, it is created to scale for enterprise. Together, the Capacity platform will be optimized with greater voice AI technology that personalizes and automates.”
David Karandish, CEO, Capacity
“Traditional QA is slow and subjective. Together with Capacity, we’re automating QA to drive meaningful improvements in every customer interaction.”
Ryan Stomel, CEO of Call Criteria
“Voice remains the most critical channel for customer experience and loyalty. Integrating our voice capabilities with Capacity’s platform unlocks next-level customer engagement.”
Alejandro Terradas, co-CEO of Verbio Technologies
