Carenet Health announced it has added Response BPO to its global enterprise, significantly expanding its international footprint and strengthening its ability to deliver scalable, technology-enabled healthcare services.
The combination brings together Carenet’s clinical expertise and AI-powered engagement platform with Response’s rapidly growing South Africa-based operations. The deal establishes a major delivery hub in one of the fastest-growing global markets for business process outsourcing, enhancing service capacity and cost efficiency for healthcare payers and providers.
The integration is expected to provide clients with expanded access to offshore talent, increased pricing flexibility, and broader geographic coverage across the U.S., Caribbean, Latin America, the Philippines, and now South Africa. The move also addresses ongoing industry challenges, including workforce shortages, rising costs, and rising consumer expectations for accessible, high-quality care.
South Africa’s BPO sector offers a large pool of native English-speaking, highly educated professionals with familiarity with U.S. healthcare systems, delivering services at substantially lower costs than domestic operations. Response’s facilities in Durban will serve as a key operational base as the combined company scales.
Response clients will gain access to Carenet’s Intelligent Engagement platform, along with an expanded suite of clinical and nonclinical services. Meanwhile, Carenet strengthens its global delivery capabilities with a high-performing offshore workforce focused on healthcare support.
Support: Yellowstone Capital Advisors supported Response throughout the transaction process.
KEY QUOTES:
“We couldn’t be more excited about Response and Carenet coming together. This is a game-changing win-win for our clients and our teams. Response realizes the advantage of Carenet’s deep clinical roots and industry-leading patient engagement technology. Carenet gains a high-performing, healthcare-focused operation in South Africa that is growing fast and led by truly innovative people who know how to support client needs.”
John Erwin, CEO of Carenet Health
“There are many BPO companies out there, but none as deeply embedded in U.S. healthcare as Carenet. We share the same philosophy and the same high bar for quality of care. Carenet connects our team and our clients to a larger healthcare network with incredible clinical capabilities, strong technology investments, additional geographies, and proven impact at scale.”
Jiri van Hintum, Founder of Response BPO
