- CarSaver has announced the appointment of Heather Pollard to the position of Chief Operating Officer
CarSaver has announced the appointment of Heather Pollard to the position of Chief Operating Officer (COO). Pollard is joining CarSaver from USAA where she worked Vice President and Head of Digital Car Buying Customer Experience. At USAA, she was responsible for the company’s auto buying program strategy and day to day operations. And her leadership led to a 25% increase in auto sales and a 23% increase in customer satisfaction.
“We are very excited Heather has joined the CarSaver team. CarSaver at Walmart experienced over 300% growth in 2019 and having a COO with Heather’s breadth of knowledge and experience in the industry will help continue our momentum. I admire USAA for their amazing culture and am impressed with the car buying service they built under Heather’s leadership. We know she will make a big impact at CarSaver,” said Chad Collier, CarSaver CEO and Founder.
There has been a major shift in automotive e-commerce as everyone is looking to expand their online experience. And CarSaver’s e-commerce platform provides digital retail solutions for dealers, manufacturers, and lenders to sell cars and facilitate loans online with unprecedented reach through the largest retailer in the world. There are a number of manufacturers, dealers and lenders that have approached CarSaver to utilize its technology to expand their offerings and drive competitive differentiation.
“Digital car buying is poised for rapid adoption as auto dealers, manufacturers and lenders recognize that customers are demanding change and expecting greater levels of transparency. With an incredible partner like Walmart, who is focused on saving customers time and money, and CarSaver’s mission to change the way the world buys and sells cars, we have a unique opportunity to bring all stakeholders together to deliver an unparalleled experience,” explained Pollard. “My role is to harness the company’s resources and deliver these cutting-edge tools to the market as quickly as possible. I am honored to be a part of the CarSaver’s leadership team.”
Recently, CarSaver relocated its company headquarters from Miami, FL to outside Nashville, TN. And the move to the Music City brings the company closer to the heart of the auto industry, including the headquarters of Nissan and Mitsubishi as well as Walmart’s headquarters in Bentonville, Arkansas.