Casap, a leader in intelligent automation for dispute and fraud operations, has secured $25 million in Series A funding led by Emergence Capital, bringing its total to $33.5 million—a record for the payment disputes sector. The funding reflects the growing demand from financial institutions for modernizing dispute resolution and minimizing fraud losses.
Dispute workflows in financial services are often slow, costly, and outdated, leaving organizations vulnerable as fraud tactics evolve, particularly in the case of first-party fraud, which now accounts for 30-50% of losses. Casap addresses this with an AI-powered platform used by credit unions, banks, and fintechs, delivering over a 51% reduction in fraud losses, rapid ROI, and scalable case management without the need for extra staff.
Casap’s system manages the entire dispute lifecycle—from intake to chargebacks—and automates tasks like credits and merchant responses. Its proprietary fraud score identifies suspicious activity to reduce future disputes, while customers benefit from real-time decisions and self-service tools. With new funding, Casap plans to expand its AI capabilities, enhance hiring, and further streamline post-transaction processes across the payments lifecycle.
KEY QUOTES:
“First-party fraud is on the rise, and financial institutions are armed with outdated tools. Casap turns disputes—one of the most emotionally charged moments in finance—into an opportunity to earn trust, the only currency that matters. In this industry, you can’t move fast and break things. Shanthi and Saisi took a methodical approach to building Casap, leading with a deep understanding of risk, compliance, and empathy for the customer. Casap embodies the transformational infrastructure play we love to back at Emergence.”
Carlotta Siniscalco, Partner at Emergence Capital
“Casap has been the most meaningful operational upgrade to our claims process in decades. Previously, we had to choose between delivering a great member experience or keeping fraud losses in check. With Casap, we’re able to do both. It’s replaced a patchwork of spreadsheets, emails, and manual tracking with a system that gives us real-time visibility and peace of mind. Our team can now resolve issues faster, without relying on third parties or worrying about missed deadlines. It’s a modern solution that actually fits the way we want to operate.”
Rob Keatts, Chief Strategy Officer at Chartway FCU
“Financial institutions are under pressure to do more with less: stronger consumer retention, fewer losses, and no regulatory missteps. Casap delivers exactly that, transforming the dispute experience into a loyalty driver and a competitive advantage. And disputes are just the beginning – we’re redefining how financial institutions operate payments to turn fraud and inefficiency from everyday realities into rare exceptions.”
Shanthi Shanmugam, Co-founder and CEO of Casap
