Cognizant has been selected by Ingenico as its global strategic technology partner under a five-year agreement aimed at simplifying and modernizing the payments company’s technology operations. The work will include embedding AI across Ingenico’s infrastructure and operations, security, and data environments while creating a more scalable technology foundation for future growth.
Under the agreement, Cognizant will support the modernization of Ingenico’s infrastructure, security, business and corporate applications, and data systems. The engagement also includes managed services across end-user services, service desk, application support, and engineering, giving Ingenico a broader operating model for technology support across the organization.
Ingenico provides smart technology that powers in-person commerce and processes millions of payment interactions worldwide. The company has more than four decades of industry experience, more than 3,000 employees, and tens of millions of devices deployed across more than 120 countries. Its systems combine payment acceptance with data and analytics intended to help merchants improve customer experiences and loyalty.
Cognizant said the program will consolidate and modernize Ingenico’s IT environment while strengthening security, improving operational efficiency, and increasing agility. The companies are also positioning AI as part of the modernization effort rather than a standalone deployment, integrating it into core infrastructure and operational workflows.
The relationship gives Cognizant another large-scale payments modernization engagement as enterprises seek to update complex technology estates without disrupting critical customer-facing systems. For Ingenico, the agreement is intended to support long-term growth while maintaining the security, reliability, and trust required in payment infrastructure.
The five-year scope also reflects the breadth of the transformation: Cognizant is not being brought in for a single application or AI pilot, but to work across infrastructure, security, applications, data, engineering, service desk, and end-user services as Ingenico modernizes its technology estate.
KEY QUOTES:
“The payments industry continues to evolve rapidly, with growing demands around security, resilience, operational efficiency and innovation. We’re proud to have been selected by Ingenico as a strategic partner. Together, we’ll help modernize key operations, strengthen core technology foundations and support Ingenico’s long-term growth ambitions.”
Rohit Gupta, UK&I Managing Director At Cognizant
“At Ingenico, we’re constantly evolving our technology and capabilities to help our customers grow, simplify complexity and deliver superior customer experiences. As we looked for a partner to support the next phase of that journey, Cognizant stood out through its industry expertise, global scale and understanding of our business. Together, we will modernize key IT operations, strengthen the foundations that underpin the trusted solutions our customers rely on, and increase agility across the business to support future growth and innovation.”
Tim Fulton, CIO Of Ingenico
