Convey, formerly known as Message Broadcast, has announced the acquisition of Powerley, a SaaS pioneer in AI-powered home energy management and real-time appliance-level insights. The deal strengthens Convey’s position as a leading customer engagement platform for utilities and regulated industries while enhancing its suite of intelligent communication and energy analytics tools.
The acquisition combines Convey’s large-scale, compliant communication infrastructure with Powerley’s advanced analytics to create a unified solution that turns smart data into actionable customer engagement. The integrated platform enables utilities to provide predictive billing, personalized energy insights, and transparent communication across multiple channels, offering both speed and simplicity for end users.
Earlier this year, Powerley introduced BillWise AI, an intelligent bill analysis tool designed to help consumers and customer service representatives understand energy usage patterns, forecast high bills, and receive tailored savings recommendations. The addition of this AI-driven capability enhances Convey’s existing communication ecosystem, enabling utilities to alert customers to potential high bills proactively, improve call resolution efficiency, and boost customer satisfaction through personalized interactions.
Utilities that are already adopting these combined capabilities have reported a reduction of up to 30% in call center volume, alongside significant improvements in customer satisfaction. With Powerley’s analytics now embedded within Convey’s secure and scalable platform, utility providers can deliver end-to-end engagement—from in-home energy intelligence to automated, compliant communication—empowering customers with clarity and control over their energy use.
Convey’s acquisition of Powerley marks another step in its mission to redefine utility customer engagement through intelligent automation and real-time insights. The partnership reinforces Convey’s role as a trusted innovation partner to leading North American utilities, positioning the company to accelerate the shift toward more innovative, more connected energy experiences.
KEY QUOTES:
“Powerley has always been driven by a mission to revolutionize home energy management by empowering utility companies and consumers with clear, actionable insights. Joining Convey allows us to accelerate that mission at scale, bringing real-time energy awareness and control to millions of households. Together, we’re turning insight into action, helping customers better understand their energy use while enabling utilities to deliver smarter, more personalized experiences.”
Rahul Prakash, CEO, Powerley
“The combination of Convey and Powerley helps simplify energy management for end users and allows utilities to deliver a richer customer experience.”
“Every message becomes smarter, every interaction more valuable, and every decision more transparent. We are building an intelligent communication network that anticipates need, personalizes support, and defines what it means to build trust and drive innovation in the utility sector.”
Maulik Datanwala, CEO, Convey
