COVU, a leader in AI-based services for insurance agencies, announced the acquisition of CIII Insurance Services, a boutique California agency known for its premium clients, white-glove service, and carrier partnerships.
This move highlights COVU’s commitment to enabling independent agencies to thrive in an AI-based future, not to replace them but empower them.
This deal expands COVU’s AI-based platform. COVU’s core business remains rooted in offering AI-powered customer servicing, operations, and support that enable agencies to serve their clients more efficiently and effectively.
By integrating select and strategic agencies like CIII, COVU ensures that every agency has a choice: modernize and scale with COVU’s technology and staff or exit knowing their customers will be supported with excellence.
Launched and led by industry veteran Cecil Collins, CIII brings to COVU a strong portfolio of commercial and personal P&C clients, high retention rates, and trusted relationships with Chubb, Travelers, and other national carriers. And with a reputation for VIP client management and tailored service, CIII offers a high-quality book and team that aligns well with COVU’s hybrid service model.
Following the acquisition, CIII’s operations will shift to COVU’s remote-first infrastructure, enhancing efficiency and positioning the agency for scalable and AI-based growth.
COVU’s acquisition strategy was designed to preserve what makes independent agencies great—relationships, trust, and service while upgrading the tools, operations, and capacity behind the scenes. Whether partners want to evolve or exit, COVU offers the platform to support outcomes without compromising customer experience.
KEY QUOTES:
“COVU is building the modern AI-native risk advisor infrastructure of the future. By enabling our partners to evolve into this new model—or exit confidently while preserving their legacy—we expand our platform and grow together. Whether an agency wants to scale with us or park their book, COVU now provides a way forward. As we continue expanding, we’re focused on delivering an even better experience for our customers and agency partners, while driving high-quality, profitable distribution for our carrier partners.”
“We are not here to replace agencies. We’re here to empower them—whether they want to scale their operations, transition into an AI-native model, or step away. Our mission remains to be the best partner for agencies and the best experience for their customers.”
Ali Safavi, CEO of COVU
