- Leading Customer Education Platform Skilljar announced it has raised $33 million in funding
Skilljar — a leading Customer Education Platform — announced that it has raised $33 million in Series B funding. Insight Partners led the funding round. Existing investors Mayfield, Trilogy Equity Partners, and Shasta Ventures also participated in the round.
Skilljar plans use the new funding to expand its team, fuel go-to-market programs, and accelerate product development. And as part of the financing, Jonathan Rosenbaum, Vice President at Insight Partners, will join Skilljar’s Board of Directors.
Launched by Amazon veterans, Sandi Lin and Jason Stewart, Skilljar is known as an innovative training platform that enables businesses to onboard, engage, and retain customers at scale. And technology providers like Tableau, Zendesk, U-Haul, Verizon, Procore, Cisco, and hundreds more utilize Skilljar to power their Customer and Partner Education programs.
Due to the recent increases in remote work and virtual Customer Education, Skilljar has seen a record year-over-year increase of 229% in new bookings and a 290% increase in total training hours delivered on the platform.
KEY QUOTES:
“The community of learners engaging with products and services through virtual channels has grown exponentially in the New World of Work that we’re currently experiencing. This is a persistent trend that’s changing how companies interact with their customers and partners. Businesses are increasingly viewing Customer and Partner Education as a highly scalable driver of product adoption, customer retention, and revenue generation. Skilljar’s growth is a testament to the relevance of our mission and we’re excited to continue helping organizations, individuals, and society transform innovation into impact through education.”
— Skilljar CEO and Co-founder, Sandi Lin
“Software-driven Customer Education and training drives meaningful ROI – it leads to both increased adoption and greater customer retention of a product and service while also reducing support costs and need for more expensive in-person training. Skilljar has a sole focus on external-facing education and training, allowing enterprises to better onboard and train their customers. This has led to product leadership with respect to key features and integrations that differentiate the external-facing use case. The sustained momentum across many industry verticals coupled with best in class retention characteristics strongly validates the tremendous opportunity in this market. We are excited to be supporting Skilljar in its mission to define and grow the Customer Education category.”
— Jonathan Rosenbaum, Vice President at Insight Partners
“As a result of Skilljar, we now have an answer for customers that want an on-demand, online onboarding experience or desire to get certified without attending an in-person course. We can also help our customers continue to learn and adopt new features after implementation. It is also incredible to see how Skilljar is a name that everyone in our organization knows – because of the impact it has had on our customers. We could not have achieved the gains mentioned above without the Skilljar product and the support of their incredible team.”
— Randon Ruggles, Senior Manager, Customer Education at Jamf
