Cyara – a leading AI-led Customer Experience (CX) Transformation Platform provider – recently announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion of Cyara’s Executive Vice President of Product, Max Lipovetsky, to Chief Product Officer.
In this role, Romano will manage the customer experience for Cyara’s global customer base across various touchpoints, including onboarding, technical training and education, all post-sales activities, and retention. With over 25 years of experience in strategic customer relationships and high customer satisfaction and retention levels, he has a proven track record of managing global customer success teams.
As Chief Product Officer, Lipovetsky will drive continued product expansion and innovation across Cyara’s broad CX transformation platform. He will invest in emerging technologies like conversational AI, large language models (LLMs), and generative AI to maintain and expand Cyara’s CX market leadership.
“Today, we are witnessing a pace of change in both customer expectations and technology like never before. My dedication to fostering meaningful customer relationships and ensuring their success aligns perfectly with Cyara’s commitment to delivering unparalleled customer satisfaction. I look forward to continuing to build on Cyara’s customer-centric culture and driving the best possible experience for all customers.”
- Jeff Romano
“I am really thrilled to welcome Jeff to the Cyara leadership team and congratulate Max on his well-deserved promotion. With Jeff’s customer-centric approach and Max’s product innovation expertise, we will continue to deliver innovative solutions that drive customer satisfaction and long-term retention.”
- Rishi Rana, President of Cyara