Day AI, a company building an AI-native customer relationship platform, said it has raised a $20 million Series A round led by Sequoia Capital and has made its product generally available. In a post on LinkedIn, founder and CEO Christopher O’Donnell argued that traditional CRM workflows force teams to spend too much time “context-switching” across records and tools, while leaders wait weeks for insights into why deals are slipping or which messages resonate in demos.
Day AI’s approach centers on what it calls “CRMx,” positioning context as the primary interface for both humans and AI agents. The company said it has spent the last 18 months developing the product in a closed early-access program, based on the thesis that modern CRM should be reimagined with AI agents as the core user interface.
According to the company, the key limitation in deploying frontier AI models in business workflows is not the models themselves, but the availability and structure of context: information that is scattered across tools, inconsistent, and often locked in employees’ heads. Day AI said it built a system designed to reduce manual data entry and traditional CRM upkeep by allowing teams to interact through natural language and request outcomes rather than manage fields and records.
At the core of the product is a “context graph,” which the company describes as an instant-access index of customer data and business knowledge formatted for AI reasoning. Day AI said each data point includes sources and an explanatory chain of reasoning, so that large language models can infer not only what happened but also why, and long-running agents can then turn natural language requests into autonomous actions. The company said the platform integrates with existing tools such as Slack.
Day AI positioned CRMx as a full CRM replacement for startups and as a complementary layer for scaling companies that may already have an incumbent CRM system. The company said its broader goal is to build a context layer spanning the full customer lifecycle—from first touch through renewal—so AI systems can interpret what’s happening, understand the drivers, and act on that understanding.
The company said it is making the product available to users starting now and is hiring.
