Decision Automation Company Shift Technology Raises $220 Million

By Annie Baker ● May 27, 2021
  • Shift Technology announced recently that it closed a $220 million Series D round of funding. These are the details.

Shift Technology — a SaaS provider of artificial intelligence (AI)-driven decision automation and optimization solutions for the global insurance industry — announced recently that it closed a $220 million Series D round of funding. This round of funding was led by Advent International, through Advent Tech with participation from Avenir and others. And previous Series C participants Accel, Bessemer Venture Partners, General Catalyst, and Iris Capital also joined the round. And the latest funding round brings total investment in Shift to $320 million and a market valuation of more than $1 billion.

The funding will fuel the company’s execution of its vision to revolutionize the policyholder experience through wide-ranging products that apply AI and advanced data science to key insurance processes.

Initially known for award-winning fraud detection and claims automation software, the company introduced the Shift Insurance Suite to enable insurers to apply AI-based decision automation and optimization technology to an even wider array of critical processes across the policy lifecycle, including underwriting, subrogation, and compliance. And the company now serves more than 100 customers in 25 different countries and has analyzed nearly two billion claims to date.

With this latest funding round, Shift will advance in its mission to drive digital transformation in the global insurance industry. And by supplying the tools and technology required for insurers and their employees to make the best decisions possible, Shift is enabling carriers to deliver exceptional business and policyholder outcomes.

Shift plans to use this investment to expand its presence in key geographies including the U.S., Europe, and Asia. And in the U.S., the company will look to further penetrate the property and casualty (P&C) insurance market as well as expand into the health insurance sector, an area in which Shift sees a large opportunity. The funding round will also be used to drive R&D efforts in the creation of new solutions to address emerging decision automation and optimization requirements for forward-thinking insurers.

This investment marks Advent’s sixth growth equity investment this year. And as part of Advent’s long history of technology investing, the firm has significant investment experience in vertical software, and data and analytics. And Advent’s previous technology investments in the insurance vertical include CCC, a leading SaaS platform for the P&C insurance economy and Transunion, a leading global provider of credit information and risk management solutions to businesses and individual consumers.


“Since its founding in 2014, Shift has made a name for itself in the complex world of insurance. Shift’s advanced suite of SaaS products is helping insurers to reshape manual and often time-consuming claims processes in a safer and more automated way. We are proud to be part of this exciting company’s next wave of growth.”

— Thomas Weisman, a Director on Advent’s technology investment team in London

“The entire Shift team has worked tirelessly to build this company and provide insurers with the technology solutions they need to empower employees to best be there for their policyholders. We are thrilled to partner with Advent International, given their considerable sector expertise and global reach and are  taking another giant step forward with this latest investment. We have only just scratched the surface of what is possible when AI-based decision automation and optimization is applied to the critical processes that drive the insurance policy lifecycle.”

— Jeremy Jawish, CEO and co-founder, Shift Technology