Deskpro announced the closing of a $25 million Series A funding round led by Elsewhere Partners to meet the demand for its comprehensive suite of proven help desk solutions. And Deskpro will use the growth funding to strengthen its customer experience team, expand its AI-powered help desk solutions and penetrate more key markets, with a focus on expansion in the US. Deskpro also announced the appointment of software industry leader Brad Murdoch as CEO and established a new global headquarters in Austin, Texas.
The company helps hundreds of global leaders such as Aon, Bitdefender, Brown University, HMRC, Keyence, and the NHS provide exceptional customer service and support in 20+ languages across more than 60 countries. And Deskpro offers a single, secure, customizable solution for customer service management (CSM), IT service management (ITSM) and enterprise service management (ESM) with flexible deployment options within Deskpro’s cloud.
Elsewhere Partners Operating Advisor and seasoned software industry executive, Murdoch brings two decades of experience partnering with technical founders to build stronger go-to-market strategies and accelerate revenue growth to his new role as CEO of Deskpro. And he will lean on his experience successfully scaling software companies and leading global sales, marketing and business development teams to maximize Deskpro’s market reach in the growing help desk automation sector.
Most recently serving as EVP at Lightbend, Murdoch has also held various senior executive roles at Prevoty (acquired by Imperva), Framehawk (acquired by Citrix), Nukona (acquired by Symantec), OpenSpan (acquired by Pegasystems), and JBoss (acquired by Red Hat). Murdoch also serves on the Board of Directors of Permission.io.
Based in Austin, Texas, Murdoch plans on rapidly growing Deskpro’s U.S.-based sales and marketing team while also keeping its existing product development and engineering teams in the London office. And founder Chris Padfield will remain on the Board of the company and lead product strategy as Chief Product Officer.
As part of the funding, established software industry leaders Rod Favaron and Rita Selvaggi, both Operating Partners at Elsewhere Partners, have joined the Board of Directors along with Principal Nick Stoffregen. And they will serve as functional advisors to provide guidance and support for Deskpro during this high-growth phase.
KEY QUOTES:
“Industry-leading customer support experience is a critical business priority for us, which led us to Deskpro’s flexible and modern help desk solution. Deskpro allows us to seamlessly manage support needs across multiple software platforms for our global customer base. Automating our ticketing processes, response workflows and communications has made process optimization possible, while also improving our response times and the quality of our support interactions. Deskpro also offers the ‘Service Level Agreement’ tracking, customer satisfaction feedback and reporting we need to understand the performance of our business.”
– Marion Abramo, Support Manager, Aquatic Informatics
“Working with Elsewhere Partners and the Deskpro team over the last few months, I’ve been continually impressed by the company’s dedication to the ongoing success of its customers, the breadth of its platform and the market traction it has been able to drive organically. I am looking forward to working with the leadership team to take Deskpro to the next phase of its growth and fully tap its global market potential as the need for flexible, secure, AI-driven service management solutions continues to grow dramatically.”
– Deskpro CEO Brad Murdoch
“When it became clear that we needed to scale faster to meet the needs of our customers, we conducted an extensive evaluation of potential investors. Our shared vision with Elsewhere Partners became apparent early on, and we are excited that this funding round enables us to make important investments in our product and people to further fuel our growth.”
– Chris Padfield, Founder
“In our effort to find and invest in leading IT automation solutions, Deskpro stood out in a sea of help desk solution providers because of its powerful, highly configurable and feature-rich platform. Deskpro meets the needs of support teams serving both internal and external audiences with an advanced solution that can be deployed in any environment. The demand for secure, scalable help desk automation continues to grow, and Deskpro is positioned to lead the industry into a new era of AI-powered, enterprise-grade solutions that can meet an organization’s needs at any point in their IT evolution.”
– Rod Favaron of Elsewhere Partners
