Duck Creek Technologies announced it has acquired Send Technology Solutions, an AI-native underwriting orchestration platform serving commercial, specialty, reinsurance, MGA, delegated authority, and London Market insurers. Financial terms of the transaction were not disclosed.
The acquisition combines Duck Creek’s intelligent core insurance platform with Send’s underwriting orchestration technology, creating what the company describes as the industry’s first agentic AI platform spanning underwriting through core insurance operations. The combined offering is designed to help insurers streamline underwriting, improve decision-making, and accelerate policy issuance across the insurance lifecycle.
Duck Creek serves hundreds of property and casualty (P&C) insurers worldwide, including more than half of the world’s top 20 P&C carriers. Meanwhile, Send’s platform supports more than $26 billion in gross written premium and helps insurers orchestrate underwriting workflows for complex commercial and specialty risks.
The companies said the combined platform addresses common underwriting challenges, including fragmented submission processes, disconnected data, inconsistent pricing decisions, and limited visibility into portfolio performance. By integrating submission intake, triage, data enrichment, risk assessment, pricing, policy issuance, and portfolio monitoring, insurers can operate with greater speed, consistency, and profitability.
According to Duck Creek, Send’s platform has already demonstrated measurable benefits for customers, including reducing quote turnaround times by up to sevenfold and cutting product launch times by as much as 65%.
The acquisition also expands Duck Creek’s recently introduced Agentic AI Platform and Agentic Underwriting Workbench strategy. The platform enables insurers to deploy and govern AI agents throughout the insurance lifecycle while maintaining transparency, compliance, and oversight. Integrating Send’s orchestration engine will extend those capabilities by embedding insurance-specific AI agents into underwriting workflows.
Send will continue operating as a standalone underwriting orchestration platform that integrates with multiple core insurance systems while also receiving deeper integration with Duck Creek’s Intelligent Insurance Cloud and Agentic AI Platform. As part of the transaction, Send CEO and co-founder Andy Moss will remain with the company as General Manager of Underwriting.
The combined platform will offer capabilities including AI-powered submission intake and triage, automated data extraction and enrichment, end-to-end underwriting orchestration, centralized risk workspaces, configurable workflows and governance controls, and specialized support for commercial, specialty, MGA, delegated authority, reinsurance, and London Market operations.
KEY QUOTES:
“Underwriting has become one of the most critical priorities for insurers as they look to improve profitability, manage increasingly complex risks, and compete with greater speed and precision. By bringing Send into Duck Creek, we are combining core insurance operations and underwriting orchestration in a trusted agentic AI experience that connects systems of record, decision intelligence, workflows, and action. This is the game changer for insurers: a unified platform that helps them turn underwriting complexity into clearer decisions, faster execution, stronger risk selection, and measurable business value.”
Hardeep Gulati, Chief Executive Officer of Duck Creek
“Send was built to help insurers navigate increasingly complex underwriting decisions by orchestrating people, data, AI, and workflows into a single underwriting experience. Joining Duck Creek creates an opportunity to bring that vision to a broader global market while helping insurers achieve faster decisions, greater efficiency, and more profitable growth. We share a common belief that technology augments underwriters, not replaces them, and that AI must be delivered with transparency, governance, and trust.”
Andy Moss, CEO and Co-Founder of Send Technology Solutions
