DUOS, a leading digital health platform that leverages artificial intelligence to enhance member activation and benefits execution, has secured a $130 million investment. FTV Capital led this strategic growth equity investment. This funding round also included participation from Forerunner Ventures, the company’s earliest institutional investor.
The new funds will be instrumental in accelerating innovation across the DUOS platform. Specifically, the investment aims to enhance the company’s AI capabilities and expand its market operations across various health insurance plans, including Medicare Advantage, Medicaid, and the Affordable Care Act (ACA) marketplace. With these improvements, DUOS aims to serve its members better and meet the growing demands of the healthcare landscape.
In addition to this financial boost, DUOS has also promoted Jenn Kerfoot to the position of President of Market Operations. This strategic choice reflects the company’s commitment to advancing its commercial success. Under her leadership, DUOS aims to strengthen its role as a foundational layer that facilitates member engagement and enhances measurable plan performance through advanced AI technologies.
As the landscape of Medicare Advantage evolves, enrollment has grown significantly, with over half of all beneficiaries now enrolled. This growth comes amid increasing pressures on health plans to enhance outcomes, manage costs effectively, and reduce member churn. At the same time, members face an uphill battle in navigating complex benefits packages, digital barriers, and unmet social and clinical needs—factors that directly impact their plan performance. Unfortunately, many engagement solutions fall short because they focus solely on outreach, neglecting to link benefit design with actual member actions.
DUOS addresses these issues with an AI-powered infrastructure that ensures members not only engage with the platform but also follow through on necessary actions. Since its inception in 2020, DUOS has developed a member experience and performance platform that helps users understand and utilize their benefits and services, which often go unused. The platform supports members in critical areas, including retaining coverage during Medicaid redetermination, enrolling in government assistance programs like Low-Income Subsidy (LIS), and coordinating healthcare services such as scheduling Annual Wellness Visits and enrolling in mail-order pharmacy services.
To help ensure that members complete these high-value actions—actions that have a direct impact on the revenue and retention of health plans—DUOS integrates AI throughout its platform. This AI learns from member behavior and intent, effectively identifying the most relevant next steps and providing timely digital and human support when it’s needed most.
In connection with this funding, DUOS added Alex Mason, Partner at FTV Capital, and Justin Levine, Vice President at FTV Capital, to its board of directors. Their expertise and insights are expected to guide the company as it continues to innovate and expand its offerings in the digital health space.
KEY QUOTES:
“I started DUOS with the belief that health plans could do more to support older adults—not just with resources, but also with meaningful follow-through. That belief has only deepened as we’ve helped more members navigate complex systems and delivered outcomes for plans under pressure. Our AI ensures the right action happens at the right time. FTV shares our vision for what’s possible, and their partnership and track record in the healthcare sector optimally positions us to continue growing with purpose. Jenn’s promotion also reflects the kind of leadership this next chapter deserves as we continue scaling our impact and evolving how we serve both members and plans.”
Karl Ulfers, CEO and Co-founder of DUOS
“Most health tech promises to improve engagement, but DUOS actually proves it, with real completion rates and measurable impact. At FTV, we’ve spent decades investing in healthcare innovation, and DUOS stands out for leveraging AI to build the critical infrastructure health plans need to operate efficiently and improve member outcomes at scale. We’re thrilled to support the company in building on its impressive momentum and driving the platform’s continued expansion.”
Alex Mason, Partner at FTV Capital
“DUOS was built to solve what we see as healthcare’s final-mile problem. We’re not just solving for today’s engagement challenges. We’re building the infrastructure health plans need, not only for the members we serve now, but also for the version of this system we’ll inherit ourselves one day.”
Jenn Kerfoot, President of Market Operations at DUOS
