Echelon, an innovative AI platform that specializes in automating enterprise IT implementations, development, operations, and managed services, has recently transitioned from stealth mode and announced the completion of a $4.75 million seed funding round, led by Bain Capital Ventures. In addition to Bain Capital Ventures, a diverse group of investors, including prominent angels and executives from industry leaders such as Anthropic, ServiceNow, Salesforce, Meta, Atlassian, and PagerDuty, have also contributed to this funding round.
The company’s platform has developed advanced AI agents capable of transforming the way ServiceNow implementations are conducted, reducing project timelines from several months to a mere few days. And this significant reduction eliminates the ongoing dependency on offshore developers, a practice that has historically resulted in slow, expensive, and often unreliable enterprise IT rollouts.
Enterprise software platforms, particularly ServiceNow, are essential for businesses yet notoriously difficult to implement and maintain effectively. The challenges associated with enterprise IT rollouts have been exacerbated by a persistent shortage of skilled talent, poor-quality offshore labor, and inconsistent service delivery. According to recent industry research, the demand for qualified ServiceNow professionals is significantly outpacing supply. Many organizations have resorted to engaging offshoring partners, which can lead to unpredictable outcomes, further complicating their IT strategies. With the global IT services market valued at an astonishing $1 trillion, it is poised for substantial disruption, creating opportunities for more efficient solutions like Echelon’s.
Echelon’s revolutionary AI agents are the first of their kind, designed to manage end-to-end enterprise software delivery, beginning with the comprehensive capabilities of ServiceNow. These agents eliminate the need for offshore developers by dramatically compressing project timelines, allowing for swifter execution of critical initiatives. Instead of relying on outsourced ServiceNow consultants, organizations can now deploy a trained Echelon agent to work in tandem with their internal teams. These AI agents are equipped to handle a variety of tasks, including platform migrations, custom application development, managed services, and ongoing maintenance, all executed with remarkable efficiency and consistency. As a result, companies experience faster time to value, fewer errors during implementations, and enhanced return on investment (ROI) for both the customers and the platform vendors they engage with.
Echelon’s AI agents possess unique capabilities tailored for platforms like ServiceNow. They combine in-depth technical expertise with an ability to execute real-world enterprise workflows seamlessly. This allows customers to assign intricate development tasks, essential configuration changes, or even entire implementations directly to the AI agents, who collaborate effectively with internal platform administrators. To maintain high standards of quality and compliance at scale, these agents are continuously updated and trained on new platform features and industry best practices.
Echelon is focused on delivering its solutions to ServiceNow customers, with ambitious plans to expand its offerings to support additional enterprise platforms in the near future. Early adopters of Echelon’s technology include large technology firms, financial services organizations, and healthcare companies, all of which report that Echelon has empowered them to undertake digital transformation initiatives that were previously deemed impossible with conventional consulting resources.
The actual breakthrough of Echelon lies in its unique capability to transfer decades of elite consulting expertise directly to its AI agents. These agents receive training from top-tier ServiceNow experts hailing from the world’s leading consulting firms, such as Accenture and Thirdera. This infusion of embedded expertise enables the AI to adeptly manage complex requirements, adhere to governance standards, and address edge cases that typically demand the involvement of senior consultants. Consequently, Echelon provides enterprise-grade implementation quality at software speed—offering a solution that neither traditional consulting nor off-the-shelf AI tools can replicate.
With demand for Echelon’s services surging among enterprise customers, many of whom are actively rethinking their platform delivery strategies to incorporate AI-powered autonomous IT developers, the company is well-positioned for growth. The recent funding will be strategically utilized to expand Echelon’s technical team and enhance its product capabilities as it gears up for rapid customer delivery.
KEY QUOTES:
“The biggest barrier to digital transformation isn’t technology — it’s the time it takes to implement it. AI agents are eliminating that constraint entirely, allowing enterprises to experiment, iterate, and deploy platform changes with unprecedented speed. This unlocks a completely different approach to business agility and competitive advantage.”
Rahul Kayala, founder and CEO of Echelon
“AI is fundamentally reshaping how ServiceNow is developed and deployed. Echelon is leading that transformation, giving platform teams effectively unlimited development capacity to unlock adoption and automation at scale.”
Trinh Nguyen, ServiceNow platform owner at Okta
“AI agents are redefining the $1 trillion IT services industry, shifting it from people-based delivery to outcome-based delivery. The Echelon team saw this shift early at Moveworks, where they proved AI could transform IT operations. Now they’re applying that same insight to the broader IT services market.”
Aaref Hilaly, partner at Bain Capital Ventures
