Emergency Contact Center Company Carbyne Secures $56 Million

By Dan Anderson ● Sep 15, 2022
  • Carbyne recently announced it raised $56 million. These are the details.

Carbyne recently announced it raised $56 million. These are the details.

Funding amount: $56 million

Funding round: Series C

Total raised: $128 million to date

Investors: Cox Enterprises and Hanaco Growth Fund co-led the latest round and they were joined by new investors Valor Equity Partners, General Global Capital, TalC, and Sandiip Bhammer alongside existing investors including Founders Fund, FinTLV, Elsted Capital Partners, and former CIA Director General David Petraeus. 

Metrics: This funding round follows a 400% increase in U.S. revenue and a 185% jump in total contract value over the past 12 months. The company protects over 400 million people globally and helps 911 call takers manage 150 million emergency calls each year.

What the funding will be used for: This investment in Carbyne will enable the company to accelerate the digital transformation of mission-critical operations and government service centers primarily in the USA. And the investment will allow Carbyne to accelerate global expansion and continue growing its B2B business which allows corporations to increase situational awareness and collaborate more efficiently during emergencies. 

Plus the opportunity to roll out secure contact center technologies for mission-critical use cases such as protecting customers and clients, extends to almost every Fortune 1000 company globally. And Carbyne will also continue to invest in emerging technologies, building AI and NLP-based capabilities into its APEX platform with the support of top-tier technology partners.

KEY QUOTES:

“We’re doing to public safety what Amazon did to on-premise storage. We are redefining how emergency contact centers and government service teams operate by moving everything to the cloud. Emergency providers and local governments are using legacy systems to solve modern problems – a declining proposition. They are increasingly recognizing the value that our cloud-based platforms provide to their communities. In addition to expanding our footprint in emergency services, we are also seeing new opportunities from businesses in adjacent industries. With the support of our latest funders, we are extending our reach to more communities and businesses who need to modernize their legacy mission critical communication tech stack.”

— Amir Elichai, CEO and Founder of Carbyne

“Communities across the U.S are experiencing higher levels of emergency calls related to crime, stress, and mental health. Emergency contact centers and crisis hotlines are under significant stress and need more advanced technology to effectively respond with the right resources to save lives. One of the challenges of the public safety industry is that it is mostly on premise. This can prevent it from adopting the new technologies available to other sectors. We are proud to continue supporting the Carbyne team in their mission to bring cutting edge technologies to PSAPs via the cloud.”

— Lior Prosor, Founding Partner at Hanaco Ventures

“Revamping legacy infrastructure in the U.S. is long overdue. The technology Carbyne delivers is resilient, interactive, and secure. We are looking forward to working with Carbyne to bring this critical technology to more communities and organizations.”

— Davis Roberson, associate vice president of strategy and investments at Cox Enterprises