Endeavor Managed Services and its wholly owned subsidiary SOVA have acquired Royal Capital LLC, doing business as Unified Connection (UCX), the largest Verizon-exclusive enterprise business agent and contact center partner in the United States. Financial terms of the transaction were not disclosed.
The acquisition expands SOVA’s enterprise connectivity capabilities, strengthens its position within the Verizon ecosystem, and accelerates growth across enterprise and state, local, and education (SLED) markets.
UCX is recognized as the largest Verizon-exclusive enterprise business agent in the U.S. and holds Verizon’s exclusive Platinum Partner status for both Wireline and Wireless, the highest designation in the carrier’s partner ecosystem. The company specializes in voice, data, wireless, wireline design and engineering, provisioning, contact center services, and integration of the NICE Virtual Contact Center platform.
SOVA has served as a Verizon Business Agent for more than 30 years, developing proprietary processes and intellectual property to simplify enterprise connectivity transactions from sales and provisioning through ongoing service delivery. By combining SOVA’s connectivity lifecycle management platform with UCX’s wireline and contact center expertise, the combined company aims to provide enterprise customers and channel partners with a more comprehensive end-to-end connectivity solution.
The acquisition also broadens Endeavor’s reach into the SLED market while expanding its nationwide enterprise sales organization. UCX will continue operating as a wholly owned subsidiary of SOVA.
This marks Endeavor’s third acquisition and its largest enterprise wireline agency acquisition to date, further strengthening the company’s managed connectivity platform and enterprise communications capabilities.
Support: Layer 7 Capital served as Endeavor’s investment bank, while Duane Morris acted as legal counsel for the transaction.
KEY QUOTES:
“Complex enterprise solutions, including connectivity and contact center, are foundational to how today’s businesses operate. UCX brings an exceptional track record within the Verizon ecosystem and deep expertise in wireline and contact center that directly strengthens our platform. Together, we are positioned to grow faster, expand our nationwide enterprise sales organization, and deliver more comprehensive connectivity lifecycle management to our partners and customers.”
Jay Bock, CEO of Endeavor and SOVA
“Joining the Endeavor family of companies is a tremendous opportunity for UCX and the customers and partners we serve. This acquisition enhances our ability to deliver wireline, connectivity, and contact center solutions focused on digital transformation. The cultural alignment is strong, and Endeavor’s global connectivity platform is highly complementary to what we’ve built.”
Tom Lair, President of UCX
