Enterpret, an AI-enabled customer feedback intelligence platform for product development and CX teams, announced that it raised $20.8 million in Series A funding. The funding round was led by Canaan Partners, with participation from Kleiner Perkins, Peak XV Partners (fka Sequoia Capital India), Wing Ventures, and Recall Capital, as well as angel investors including Lauryn Motamedi (Head of Product Growth at Notion), Elena Verna (VP of Growth and Data at Dropbox), Nan Yu (Head of Product at Linear), and Andrew Berman (Director of AI at Zapier) and others.
Since May 2024, the company doubled its ARR. And its customers include Monday.com, Canva, Notion, Loom (Atlassian), The Browser Company, Hootsuite, Nextdoor, Strava, Linear, and Vimeo. Rayfe Gaspar-Asaoka of Canaan Partners has joined the board in connection with the funding round.
Enterpret develops adaptive artificial -intelligence models to unify and analyze large volumes of unstructured feedback across all channels to extract key themes, sentiments, underlying issues, and topics, helping teams quickly identify patterns and improve customer satisfaction. And the company will use the funding to continue scaling, and to deploy no-code AI agents to help customers bridge divides between product, marketing, and sales teams, and even collect rich feedback.
Brothers Varun and Arnav Sharma co-founded Enterpret in 2020 after seeing how, despite their best efforts, product and CX teams were struggling to use customer feedback data to make decisions. Varun had spent his early career as a Customer Success Manager at LinkedIn, Amplitude, and Scale AI, while Arnav was a computational linguistics researcher turned Engineering Lead at Uber.
KEY QUOTES:
“At Enterpret, we are building the operating system for customer centricity. Customer Interactions are a precious yet immensely underutilized data set for all enterprises that can now be unlocked meaningfully for the first time ever in this post-LLM world to build best-in-class products and drive business growth. We are blessed to have some of the leading customer centric companies like Canva, Notion, Strava, Monday.com, Vimeo, and Nextdoor as early customers and we plan to use the capital to continue building the best in class platform and scaling our awareness in the market.”
- Varun Sharma, Co-Founder and CEO of Enterpret
“Instead of pulling together feedback from fragmented sources, Enterpret gives us a unified, real-time view of how customers are experiencing new products launched by the growth team. With Enterpret, we take customer signals and pull them together into clear trends and themes for what to address next.”
- Lauryn Motamedi, Head of Product Growth at Notion
“The best companies are relentlessly customer-centric. Many of those companies are now using Enterpret. We believe the Qualtrics of the AI era has arrived, and we’re thrilled to back Enterpret as they continue their pathbreaking approach to map feedback to revenue.”
- Rayfe Gaspar-Asaoka
