Fenergo is a leading provider of AI-powered Client Lifecycle Management (CLM) solutions that digitally transform how financial institutions, asset management and fintech firms and corporates onboard and manage clients throughout their client lifecycle. Pulse 2.0 interviewed Fenergo’s Director of Thought Leadership & Regulatory Affairs, Tracy Moore, to gain a deeper understanding of the company.
Tracy Moore’s Background
Could you tell me more about your background? Moore said:
“I’ve built my career at the intersection of compliance, operations, and regulatory change, with over 25 years in financial services. My experience ranges from managing anti-money laundering (AML) and know your customer (KYC) programs at global banks to leading large-scale onboarding and compliance transformations.”
“I started my career in corporate legal training, focusing on finance and treasury transactions. This path took me to Europe where I progressed into banking where I spent the majority of my career in legal and compliance roles at global financial institutions. Once I returned to the U.S., I continued this journey at a super-regional bank further getting experience in regulatory compliance and financial risk management.”
“At Fenergo, I serve as Director of Regulatory Affairs. My role focuses on translating complex regulatory developments into strategic direction for both our clients and our product. I work closely with financial institutions to explore how technology can streamline compliance, reduce financial crime risk, and create better client experiences. My goal is to position Fenergo as a trusted partner in delivering sustainable, future-ready compliance solutions.”
Favorite Memory
What has been your favorite memory working for the company so far? Moore reflected:
“One of my favorite memories predates my time as a Fenergo employee going back over a decade, when I was on the strategic implementation team at SunTrust (now Truist) that first brought Fenergo into the bank. We were focused on transforming onboarding and compliance, and I saw firsthand the value of having a purpose-built solution that could evolve with regulatory expectations.”
“Fast forward to today, Truist is now leveraging Fenergo’s cloud-based platform and product suite to take that transformation even further. It’s incredibly rewarding to have been part of that journey on both sides as a client driving change, and now from within Fenergo helping clients like Truist embrace next-gen, cloud-first compliance. It speaks to the strength of our partnerships and the long-term value we’re creating together.”
Core Products
What are the company’s core products and features? Moore explained:
“Fenergo is a leading and innovative provider of Client Lifecycle Management (CLM) software solutions, powered by AI, designed for financial institutions – including corporate, institutional and commercial banks, we well as asset managers. We cover the entire client journey, from initial prospecting and digital account opening through ongoing management, due diligence, and offboarding. Our goal is to enhance the client experience by acting as a bridge between financial institutions and their clients. We prioritize continuous monitoring of risks and ensuring regulatory compliance, which helps our clients feel secure. By focusing on operational efficiency and digital transformation, we create value that addresses current challenges while anticipating future needs.”
Challenges Faced
Have you faced any challenges in your sector of work recently? Moore acknowledged:
“A major focus in our work has been helping financial institutions stay ahead of the rapid pace of regulatory and technological change. We work with our clients to proactively modernize their operating models, shifting from fragmented, manual workflows to automated, event-driven compliance. We are committed to enabling agility through smarter technology and deep regulatory expertise.”
“Just a few years ago, banks were still getting comfortable with cloud adoption and now the focus has rapidly shifted to AI, perpetual KYC, and real-time compliance. We have been a partner throughout this transformative journey and look forward to continued collaboration on next gen solutions.”
Evolution Of The Company’s Technology
How has the company’s technology evolved since Fenergo’s launch? Moore noted:
“When Fenergo was founded in 2009, the world of finance looked very different. From the beginning, our approach has been shaped by a deep understanding of the pressures our clients face and help them adapt to the quickly evolving landscape they operate in. We now live in a hyper-digital, data-driven, and globally interconnected world. Speed is paramount not only for proactive risk management but also to improve the customer experience. This is reflected in compliance needs, as institutions have moved away from localized, paper-based processes, understanding that digital tools enhance everyday operations. Our evolution is, and always has been, driven by the needs of the financial institutions we serve. We build with them, for them. Fenergo’s end-to-end client lifecycle solution aims to arm institutions with this the tools they need to adapt to a dynamic environment”
“Together we are working to fight against financial crime and form a more secure financial system.”
Significant Milestones
What have been some of the company’s most significant milestones? Moore cited:
“Our most meaningful milestones have come from working side by side with clients to tackle complex challenges – whether it’s supporting financial crime prevention or delivering a smoother, more secure customer experience.”
“Each milestone reflects a step forward in helping our clients operate with more confidence, more speed, and more clarity. Whether it’s launching a new feature or expanding into a new market, our success is defined by the value it creates for the institutions we serve. In collaborating with our clients, we frequently encounter a common need to enhance decision-making, provide real-time insights, and automate routine tasks such as periodic reviews. In response to client’s interest, we went to the drawing board with the goal to reimagine and innovate.”
“This resulted in our recent achievement, the launch of Fenergo’s FinCrime Operating System, which includes six autonomous AI agents, helping to elevate compliance teams to a new level. Our system unifies all client lifecycle events from onboarding, KYC (Know Your Customer), screening, identity verification (ID&V), to transaction monitoring—on a single platform. By continuing to place our client needs at the core of our process, we’ve developed more agile, impactful solutions that are responsive to current needs while also being future-ready.”
Customer Success Stories
Can you share any specific customer success stories? Moore highlighted:
“It’s hard to choose only one customer success story as our clients span across a wide range and each partnership is unique and brings value. Recently, we have partnered with U.S. Bank Global Fund Services to harness the power of our CLM technology. Our solution offers an innovative, end-to-end approach to streamline the investor onboarding process while also ensuring full compliance with regulatory measures. Through a digital-first approach, U.S. Bank will be able to streamline client onboarding and KYC checks by leveraging automation tools, utilizing advanced API integrations for fewer touchpoints points, and enabling the reuse of client information for speed and efficiency. This is the first step in a multi-year transformation for the fund servicing business and we are honored to be a part of this evolution.”
“This goes beyond a win for one client, it is a reflection of a broader shift happening across the asset management sector. It is a sign that financial firms are looking to innovate within their own processes in order to meet rising expectations from regulators, clients, and internal stakeholders alike, and Fenergo is ready to support this transition.”
Differentiation From The Competition
What differentiates the company from its competition? Moore affirmed:
“Fenergo understands that no two situations are the same. We take a tailored approach with each client, ensuring that we comprehend the root of their concerns and work together to create solutions that are targeted to address their know your customer (KYC) and anti-money laundering AML obstacles. We intend to work closely with each financial institution to make certain our SaaS platform is highly scalable, customizable, and integrates seamlessly with existing systems, enhancing operational efficiency and data visibility.”
“Our team of global regulatory experts actively monitors regulatory changes across jurisdictions, allowing clients to stay ahead of developments and adjust strategies as needed to tackle any shifts. We understand the regulatory pressures institutions are under and Fenergo aims to help lighten that burden by delivering support where it matters.”
Future Company Goals
What are some of the company’s future company goals? Moore emphasized:
“We consistently drive innovation to empower our clients to not only meet their customers’ evolving demands but also to navigate regulatory changes with confidence and ease. We are dedicated to strengthening our client relationships by creating building blocks to support the fight against financial crime with the best-of-breed advanced technology.”
Additional Thoughts
Any other topics you would like to discuss? Moore concluded:
“Company is an important aspect of working here.We are a company that truly values the diverse experiences and backgrounds of its people. Our global culture reflects the regions we operate and it is central to how we innovate, collaborate, and drive our mission to transform financial crime compliance worldwide.”
