First Due, a leading all-in-one software platform for public safety agencies, has secured a significant $355 million strategic minority growth investment. The funding round was led by JMI Equity, with participation from TCV and continued support from Serent Capital.
This investment will be used to accelerate the development of First Due’s platform, improve customer support, and expand service delivery. The company plans to scale its product capabilities, with a particular focus on integrating cutting-edge artificial intelligence to help public safety professionals make faster, more informed decisions and improve response outcomes.
First Due’s platform currently serves over 3,000 agencies in the U.S. and Canada, including major customers like the State of Michigan and the Department of Defense. The platform offers a unified solution for fire, EMS, hospitals, and law enforcement agencies. The company’s roadmap includes strengthening its core modules and launching new AI-driven capabilities, such as AI-driven improvements to EMS QA/QI workflows and intelligent scheduling automation.
Shea & Company served as the financial advisor to First Due. Baird served as a financial advisor to JMI Equity.
KEY QUOTES:
“We are proud to have earned our position as the most comprehensive solution serving fire and EMS. This new investment strengthens our mission to be the best possible software partner for public safety. Building innovative products and serving public safety agencies of all sizes is at the core of our work, and we look forward to growing our existing capabilities to deliver at a much larger scale with JMI’s support.”
Andreas Huber, Co-Founder and CEO of First Due
“We are excited to partner with the First Due team on their next chapter of growth. Their impact on public safety is substantial and growing, and we’re proud to support the company as it continues to scale.”
Bob Nye and Mac Williams, Partners at JMI Equity
“First Due is redefining how public safety agencies serve their communities. We are proud of what the team has accomplished over the last four years and excited to partner alongside JMI and TCV to support First Due’s continued leadership in the space.”
Stewart Lynn, Partner at Serent Capital
