Firstsource Solutions Limited, a global provider of business process management services and part of the RP-Sanjiv Goenka Group, has announced a strategic investment in Lyzr.ai, a leading enterprise AI agent infrastructure platform. The collaboration is set to advance Firstsource’s UnBPO vision, which redefines outsourcing by combining human expertise with enterprise-grade, responsible AI.
Lyzr.ai enables organizations to create secure, reliable, and interconnected AI agents with integrated knowledge bases, orchestration, and responsible AI governance. The platform supports enterprises in building scalable AI systems designed for complex and regulated industries.
This strategic investment represents a significant step toward Firstsource’s transformation from traditional labor-based outsourcing to technology-driven, AI-augmented operations. Through UnBPO, the company aims to empower clients to operate as adaptive, intelligent, and purpose-led organizations.
Lyzr.ai’s infrastructure is already being deployed across multiple industries including customer experience, healthcare claims management, banking compliance (KYC), IT operations, and legal contract analysis. These applications align with Firstsource’s mission to deliver measurable, human-centered AI solutions that enhance productivity while ensuring trust, compliance, and transparency.
By embedding Lyzr.ai’s agentic capabilities into its UnBPO model, Firstsource plans to enhance automation in mission-critical processes across its enterprise client base. The partnership strengthens Firstsource’s position as a leader in orchestrating ecosystem innovation, where responsible AI augments decision-making and drives sustainable transformation at scale.
KEY QUOTES:
“Our partnership with Lyzr.ai is deeply aligned with Firstsource’s UnBPO approach, accelerating the creation of future-ready organizations through secure, scalable AI agents designed for complex, regulated environments. As AI moves decisively from experimentation into production, success will belong to those who marry technological depth with responsible governance and clear business outcomes. Lyzr.ai exemplifies this balance — pioneering intelligent automation that amplifies human capability while upholding enterprise readiness and trust.”
Dr. Sanjiv Goenka, Chairman of RP-Sanjiv Goenka Group and Firstsource
“Firstsource has long been a pioneer in automating complex processes for the world’s most regulated industries. Their deep expertise in banking and healthcare directly reflects why we built Lyzr: to provide a 100% private, full-stack agent infrastructure that enterprises can trust with their most critical data. This strategic partnership is a massive accelerant for our shared vision. Together, we will empower Fortune 500s to securely move AI from experimentation to production, reinventing their operations and building their central OGI – Organizational General Intelligence.”
Siva Surendira, CEO of Lyzr.ai
