Fisent Technologies, an Applied GenAI Process Automation company, announced it led its category with innovative product enhancements and enjoyed significant growth in 2024. The company saw accelerated customer acquisition and growth of existing accounts, solidifying its position as a solution enterprises depend on to harness GenAI for process automation.
Fisent’s BizAI solution enables the automation of repetitive business tasks through the use of GenAI. Fisent dramatically increased back-office efficiencies by reducing the manual work associated with human interpretation of different types of data and content. In just a few weeks, enterprises can deploy BizAI to realize increased efficiency, reduced costs, improved accuracy, and improved business outcomes.
Some of the key milestones contributing to the company’s success in 2024 include:
1.) New Enterprise Customer Adoption – By the closing of 2024, Fisent had grown its customer base by 200%. And multiple multi-billion-dollar customers, including those in regulated industries such as financial services and insurance, are leveraging Fisent’s BizAI solution to digitize and automate business processes successfully.
2.) Expansion with Existing Customers – Fisent’s existing customers have, on average, three to six additional use cases planned for BizAI in the year ahead.
3.) Strategic Investment – Fisent secured funding from investors (including Pegasystems and Sand Dollar Capital) to accelerate the growth and availability of its BizAI solution.
4.) Full Model Optionality – Fisent announced BizAI as the first Applied GenAI Process Automation solution with full model optionality, allowing enterprises to efficiently switch between different large language models (LLMs) based on changing requirements and to capitalize on the continuous advancements of GenAI.
5.) GenAI Efficacy Framework – Fisent launched its GenAI Efficacy Framework (GEF), a data-driven tool within its BizAI solution that allows enterprises to evaluate and select the best-fit LLMs for specific business process automation use cases based on prioritized attributes like accuracy, speed, cost, and consistency, enabling optimized GenAI implementations and demonstrable ROI.
6.) SOC 2 Type 2 Compliance – Fisent achieved SOC 2 Type 2 certification, validating its secure controls and processes for its BizAI solution.
Going forward, Fisent is focused on expanding the capabilities of its BizAI platform and continuing to drive adoption across a wider range of use cases and industries.
KEY QUOTES:
“In 2024, Fisent delivered on its promise of innovative, practical GenAI-enabled process automation. Our BizAI platform empowers businesses to evaluate and select the best LLMs for their specific requirements, at the use case level, driving not just cost savings but meaningful business value. We will continue to innovate with BizAI this year, providing enterprises with the tools and flexibility they need to quickly harness the full potential of GenAI for process automation and drive demonstrable business improvements.”
– Adrian Murray, Founder and CEO of Fisent
