Miami-based startup Flamingo has emerged from stealth with OpenFrame, an open-source platform powered by autonomous AI agents that aims to redefine the economics of the $380 billion managed service provider (MSP) industry. The company also announced $2.2 million in pre-seed funding led by Focal VC and Array VC.
More than 1,000 MSPs have already joined Flamingo’s waitlist, with 150 early adopters testing and collaborating through the company’s Slack community. The platform addresses one of the industry’s core challenges: razor-thin margins driven by high vendor fees and repetitive labor costs. Flamingo’s solution combines open-source tools and AI automation to help MSPs reduce costs, improve productivity, and regain control of their infrastructure.
Flamingo’s flagship platform, OpenFrame, integrates two autonomous agents, Fae and Mingo, that automate both client-facing and back-end operations, including password resets, disk alerts, system patches, and threat detection. These agents act autonomously while requiring technician approval for sensitive operations, providing a balance between automation and oversight.
The company’s vision is to help MSPs move from traditional 8–12% net margins to 50–60% EBITDA margins, offering both self-hosted and managed service deployment options. At launch, OpenFrame includes Remote Monitoring and Management (RMM), Mobile Device Management (MDM), and an integrated SIEM system, with free beta access available through February 2026.
With its AI-powered and community-driven approach, Flamingo is positioning itself as a new alternative to costly legacy vendors. The company plans to expand its team across sales, support, and engineering to meet rising demand.
KEY QUOTES:
“MSPs are paying twice for the same problem: once to vendors and again to technicians. OpenFrame fixes both: open source cuts the vendor tax, and AI eliminates repetitive work. The result is freedom, efficiency, and real profitability.”
“For years, MSPs have been getting squeezed between vendor payouts and labor costs. From my experience as a CEO working with MSPs in the cybersecurity space, I understand the pain and frustration of not having a viable alternative. By replacing both, OpenFrame helps MSPs potentially transform their business economics from today’s 8–12% net margins to 50–60% EBITDA margins.”
“The 1,000-strong waitlist tells us the industry is ready for this change. We’re committed to growth and have been hard at work creating solutions that will be flexible to the changing landscape, all while staying core to our mission of helping MSPs break free from vendor lock-in.”
Michael Assraf, Chief Executive Officer and Founder, Flamingo
“We’ve been losing time and money to expensive software licenses while our technicians spend hours on repetitive tasks that should already be automated. OpenFrame eliminates both bottlenecks and cuts vendor costs while boosting productivity. The ability to self-host and maintain full control of our infrastructure makes it a true game-changer for how we run our business.”
Stephen Garriques, Chief Executive Officer, SecureTokens
“MSPs have been forced to choose between healthy margins and great service. Flamingo makes that choice obsolete. By merging open source with autonomous AI, they’re attacking the two biggest pain points in the industry head-on. Michael’s background and the momentum we’re already seeing make this one of the most exciting shifts in the MSP space in years.”
Pascal Unger, Managing Partner, Focal VC
