Flip, an AI platform that automates customer service phone calls for enterprise brands, has raised $20 million in a Series A round as it reported surpassing 300 million calls handled across hundreds of brands. The financing was co-led by Next Coast Ventures and Ridge Ventures, with participation from Data Point Capital, ScOp Venture Capital, Bullpen Capital, Forum Ventures, and angel investors. The round brings Flip’s total funding to $31 million.
The company is positioning its product as “vertical AI” for high-stakes customer experience, arguing that specialized systems built around industry workflows and integrations are outperforming broad, general-purpose AI agents as enterprises move from pilots to production.
Flip said it will use the new capital to accelerate product development and expand engineering and go-to-market teams across New York, Los Angeles, and the UK. The company said it now operates across North America, the UK, and Australia/New Zealand.
Flip’s platform focuses on automating the voice channel, with an AI assistant that answers calls instantly, integrates with the same back-end systems used by human agents, and autonomously completes common workflows that drive call volume. The company said it is processing about 20 million calls per month for roughly 250 global brands.
In terms of vertical traction, Flip said it has already reached more than 60% market adoption in transportation, its initial market. It also said it has become an early category leader in retail and e-commerce, and that its expansion into healthcare has driven rapid growth.
Customer references cited by the company include retailer Tory Burch, healthcare software provider Experity, and iCabbi, a Groupe Renault subsidiary focused on mobility and taxi technology, which said it is pursuing a strategic white-label relationship with Flip.
Flip was founded in 2018 and is headquartered in New York City.
KEY QUOTES:
“Customer service is one of the obvious AI opportunities in enterprise, and the vertical approach is emerging as the winning way to do it—maybe not yet in funding, but in traction and customer love. It’s just the only way the technology can deliver on its promise for brands. Rather than huge teams building and integrating custom solutions from scratch, industry-specialized solutions like Flip come with hundreds of integrations and proven workflows for all of the top call drivers that can be easily customized and launched.”
Brian Schiff, Co-Founder and CEO, Flip
“AI was a strategic goal to amplify the Tory Burch brand in 2025. With Flip, we went from vision to reality, fast. After trying and failing with other vendors, Flip delivered with real business impact—and it was obvious they would from our first meeting.”
Stuart Benzal, VP Client Services, Tory Burch
“Flip was a launch partner for our ecosystem, and has seen tremendous adoption. The product delivers, the team is great, and customers truly love them.”
Kevin Clarke, SVP Strategic Business Development, Experity
“When we looked at taking our customers’ voice channel to the next level, Flip was head and shoulders above the market. Not only do they have a robust and reliable AI product, but they also keenly know and understand our clients’ challenges. We felt this combination would not be beaten, so we have gone all-in with a strategic white-label solution that, even at this early stage, is driving real, demonstrable results for our clients. iCabbi is excited about where this unique relationship can go next.”
Philip Macartney, Chief Commercial Officer, iCabbi (a subsidiary of Groupe Renault)
“As enterprises move from AI experimentation to production, teams like Flip stand out. They’ve built a solution grounded in domain expertise, integrations, and real customer outcomes.”
Mike Smerklo, Co-Founder and Managing Partner, Next Coast Ventures
“While the market is still experimenting with AI concepts, Flip is already operating at an industrial scale. Processing 20 million calls a month for 250 global brands proves that deep vertical integration is the only way to solve complex service workflows. We invested because Flip is the clear category leader delivering measurable value today.”
Alex Rosen, Managing Partner, Ridge Ventures
“Building a bespoke solution sounds great, sometimes even required for a large enterprise, but the degree of complexity is extremely high. Even with something simple like canceling an order, there are multiple integrations and dozens of edge cases. Why would any brand want to spend the next five years building itself 10% of what we have out of the box today? At Flip, we want customers to get phone AI right the first time.”
Sam Krut, Co-Founder and CRO, Flip
