Forethought, a leader in agentic AI for customer experience, announced it had introduced the industry’s first multi-agent and omnichannel AI for customer experience. For driving the growth of its agentic CX system, the company secured a $25 million strategic investment, bringing total funding to $115 million.
This Series D round was led by Blue Cloud Ventures and included participation from prominent AI veterans, including May Habib (Writer), Scott Wu (Cognition), and Karan Goel (Cartesia). And existing investors NEA, Industry Ventures, Neo, Village Global, Sound Ventures, Gwyneth Paltrow, and others participated in the investment round.
Forethought supports over a billion monthly customer interactions, with customers including Airtable, Grammarly, Cohere, Cotopaxi, Datadog, WordPress, Upwork and Roadie, a UPS company. And the company launched Autoflows — which is its proprietary agentic reasoning engine — in 2023 and, more recently, released Forethought Voice in March 2025, in partnership with Cartesia.
KEY QUOTES:
“We’re entering a new era where AI agents can go far beyond answering questions — they can now resolve real customer problems, drive upsells, guide product discovery, and ultimately transform how businesses engage with their customers. Customer service is just the beginning. These agents will expand into every customer-facing function, bringing intelligence and automation to the entire customer experience.”
Sami Ghoche, co-founder and CEO of Forethought
“With Forethought, we’ve seen a 168% ROI and saved over 2,000 hours of agent time — that’s been a game changer for our team. Automating repetitive questions across chat, email, and other channels has allowed us to focus on delivering the kind of personal experience our customers expect while still raising our CSAT.”
Bron Rasmussen, CX operations coordinator at Cotopaxi
“The results we’re getting with Forethought at Airtable are nothing short of amazing. Forethought’s AI agent resolves 60%+ of the issues Airtable users throw its way and is improving every day. It has been really impressive.”
Andrew Ofstad, co-founder of Airtable
“Customer service is undergoing a seismic shift, from relying on armies of human agents augmented by rigid, rules-based bots to leveraging true agentic AI that can reason, act, and deliver outcomes across channels and systems. Forethought’s omnichannel, AI-native platform delivers tangible results from day one, without the lengthy implementation typically required to deploy AI for complex workflows. We’re proud to back a team bringing this vision to life in production for customers.”
Rami Rahal, founder and managing partner at Blue Cloud Ventures
“We have the most trusted voices in AI backing our vision for AI-native, agentic customer experience. Enterprise customers are looking for proven, production-ready AI solutions rather than experimental models. This new investment enables us to meet the enterprise demand by offering seamless integration through a single multi-agent system.”
Deon Nicholas, co-founder and president of Forethought
