Forethought, a San Francisco-based provider of agentic AI for customer experience, said it has delivered more than $1 billion in customer ROI since launching in 2018, citing reductions in ticket volume, lower support costs, and faster resolution times. The company said the milestone follows the release of three product innovations — Headless Forethought, Custom Insights, and Browser Agent — which it believes are accelerating enterprise adoption by giving organizations end-to-end control to design and deploy AI across the customer journey.
Forethought framed the announcement as part of a broader shift toward autonomous, agentic AI in customer success and support. The company cited a Cisco projection that, by 2028, 68% of service interactions will be handled by agentic AI and said it raised a strategic investment round in May 2025 to accelerate product expansion and deepen enterprise capabilities.
The company’s platform is built around a multi-agent architecture designed to operate across “every customer moment.” Forethought said its AI agents can automatically resolve common customer issues across channels, support human agents in real time by surfacing suggestions and context, identify knowledge gaps, and triage tickets more efficiently. The company said the system is designed to reduce agent workload while improving resolution speed and customer satisfaction.
Forethought said it is seeing quarter-over-quarter growth as enterprises adopt autonomous AI to drive efficiency and improve customer outcomes. The company said its customers include Airtable, Cohere, Cotopaxi, Datadog, Grammarly, UPS, Upwork, and WordPress, and it is expanding with new customers, including Gainsight and Fiverr. Forethought said it has raised more than $115 million in funding from investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, and noted recognition from G2 in 2025, including Mid-Market Leader, Best Estimated ROI, and Easiest to Do Business With in Customer Support.
KEY QUOTES
“We’ve made enormous progress in building AI that drives business impact, and reaching $1B in ROI is proof of that. The way businesses engage with customers is changing rapidly, and we will continue to evolve the Forethought platform to meet these shifts. Our vision is to give companies more control over how AI is designed and deployed and deeper insight into its impact, making customer experience the most measurable and strategic driver of enterprise success.”
Sami Ghoche, Chief Executive Officer, Forethought
