Gaiia, the AI-native operating system for communications service providers, has announced a $40 million Series B led by JMI Equity, with participation from Inovia Capital. The minority growth investment brings the Quebec City-based company’s total funding to $66 million, leaves its founding team in control, and follows three consecutive years of more than three-times revenue growth. Customers have run more than 10 million workflows on gaiia to date, with workflow execution growing 10 times in the past year alone.
Most communications service providers stitch together five to ten disconnected systems to run their operations — billing, provisioning, account management, field service, and workflows — that were built before broadband internet became an essential utility. Gaiia replaces all of them with a single platform built on one data model. The company was founded by the team behind oxio, Canada’s fastest-growing internet service provider, which exited for $100 million in 2023. That operator-led background shapes gaiia’s commercial model in two meaningful ways: the company charges nothing for migrations and deploys a forward-deployed engineering team that brings CSPs live in four to six months, compared to the 12 to 18-month industry standard.
Gaiia is used by operators including Cogeco, Greenlight Networks, Vistabeam, Resound, IQ Fiber, Direct Communications, and LilaConnect across fiber, fixed wireless, cable, MVNO, and business-to-business segments, with growth driven almost entirely by word of mouth. The funding will accelerate investment in AI agents, field service, productized migrations, and customer success. OSS/BSS — operational and business support systems — is a large and historically underserved category of enterprise software, and gaiia said its single-platform architecture positions it to lead the category’s next chapter.
KEY QUOTES:
“Telecom has the lowest NPS of any major industry, and the reason is the software running it. Operators have been forced to run their business on tools built before the internet became essential to everyday life. We built gaiia because we lived that problem ourselves at oxio, and this raise lets us keep building, faster, for the companies delivering the most important utility on the planet.”
Marc Campagna, Co-Founder and CEO, Gaiia
“Gaiia represents the kind of company JMI looks to partner with: a category-defining AI-forward platform, built by operators with deep firsthand understanding of the market. OSS/BSS is a large and underserved category of software, and we believe gaiia has built the architecture and team that will lead its next chapter.”
Chase Thomet, Partner, JMI Equity
