GetVocal, a Paris-based provider of transparent and governed conversational AI agents for enterprise customer support, has closed a $26 million Series A funding round led by Creandum, with participation from Elaia and Speedinvest. The investment brings the company’s total capital raised to $30 million and marks one of Europe’s notable early-stage financings in the fast-growing enterprise AI customer experience market.
The new funding will support expanded product development, international hiring, and broader market penetration across Europe as GetVocal accelerates its mission to help enterprises transition toward hybrid human-AI workforces. Founded in 2023 by Roy Moussa and Antonin Bertin, the company has quickly scaled to a team of 60 operating across 23 markets, with strong traction in France, Portugal, the UK, and the DACH region.
GetVocal addresses a persistent obstacle in conversational AI adoption: the lack of trust in opaque, autonomous systems that operate without sufficient transparency or governance. Instead of deploying fully independent AI agents, GetVocal’s platform ensures that its large language models follow strict business logic, function within a controlled environment, and escalate critical decisions to human operators. Its single governing layer orchestrates real-time collaboration between human and AI agents, enabling enterprises to adopt automation responsibly and in compliance with Europe’s regulatory frameworks, including the EU AI Act.
The company’s customers include major European brands such as Vodafone, Glovo, and Movistar, with a pilot underway at Deutsche Telekom. Many enterprises have already recorded measurable improvements. GetVocal reports that its AI agents drive 31 percent fewer escalations, 45 percent more self-service resolutions, and reach a 70 percent deflection rate within three months. This operational impact allows companies to increase efficiency while sustaining high satisfaction scores.
GetVocal’s platform is built with Europe’s strict expectations for transparency, auditability, and data sovereignty in mind. Its solutions can be fully audited, deployed on self-hosted infrastructure, and used by enterprises seeking to demonstrate compliance with stringent AI regulations.
As European companies increasingly adopt AI-driven customer support solutions, GetVocal plans to use its Series A investment to deepen its hybrid workforce management capabilities, broaden its talent base, and expand commercial operations throughout the continent.
KEY QUOTES
“Research by the MIT Media Lab shows that 95 percent of companies fail to get financial value from AI pilots because they lack the skills, processes, and governance to effectively integrate AI. Our customers are proudly in the five percent. We look forward to restoring confidence in AI agents and offering Europe’s thriving enterprises a pragmatic solution to embed them in their customer experience operations. This funding will directly support the continued development of our hybrid workforce management capabilities and enable us to grow our international team and expand our commercial reach across Europe.”
Roy Moussa, CEO and Co-founder, GetVocal
“Deploying GetVocal has transformed how we serve our community. From reactivating users to streamlining management, the results speak for themselves: a five-fold increase in uptime and a 35 percent increase in deflection, in just weeks. GetVocal is accelerating our growth and ensuring that we remain a platform users can always count on.”
Bruno Machado, Senior Operations Manager, Glovo
“Black-box AI erodes accountability, and legacy contact-centre software locks organisations into rigid workflows unsuitable for day-to-day operations. GetVocal has built a winning platform that enables true automation while providing a level of control over agent behaviour that supports scaling without abandoning responsibility.”
Hanel Baveja, Partner, Creandum
