Giga, a San Francisco-based AI platform focused on transforming enterprise customer support, has secured $61 million in new funding. The round was led by Redpoint Ventures, with participation from Y Combinator and Nexus Venture Partners. The latest investment will support continued growth, expand the company’s technical organization, and scale deployments across global enterprises.
Giga was founded by CEO Varun Vummadi and CTO Esha Manideep, both graduates of IIT Kharagpur and Forbes 30 Under 30 honorees. The company has developed a platform that enables enterprises to deploy emotionally intelligent support agents capable of understanding context, reasoning in real-time, and resolving complex issues across various industries, including e-commerce, financial services, healthcare, and telecommunications.
The company’s platform is built to replace script-based or menu-driven automation with real-time conversational intelligence. Giga’s agents are designed to demonstrate logic, perception, and emotional awareness, with the ability to learn through the continuous accumulation of conversation context. The platform can be deployed in large-scale enterprise environments within weeks, rather than multi-quarter implementation cycles typically associated with support transformation efforts.
Giga’s capabilities include real-time reasoning, context-aware memory, configurable intelligence to align with specific business logic, multilingual fluency, and enterprise-grade security features to protect customer data. Its platform also supports analytics, automated quality assurance, and low-code customization tools. The technology has already been adopted by large global organizations, handling millions of support interactions monthly.
One such deployment is with DoorDash, where Giga’s system has improved resolution speed, reduced escalations, and boosted operational efficiency. As Giga expands, the company plans to grow its workforce and accelerate enterprise go-to-market initiatives while pursuing broader global adoption.
KEY QUOTES:
“What excites me most about Giga is that it’s not just building a best-in-class support bot—it’s that the team is building a foundational AI infrastructure layer for customer voice. This is one of our largest early stage investments to date because we believe deeply in both the strength of the product to reshape the world of customer support and the pace of execution from the Giga team.”
Satish Dharmaraj, Managing Director at Redpoint Ventures
“Organizations globally spend billions on call centers every year and yet the customer experience is still broken. We built Giga to change that. For the first time ever, machines are capable of understanding the nuances of customer voices and holding conversations with them, fundamentally changing the way the world interacts with devices.”
Varun Vummadi, Co-Founder and CEO of Giga
“At DoorDash, we operate at a massive scale across services, platforms, and languages. Giga leveraged usage data to deliver measurable improvements, including fewer escalations, faster resolution paths, and more efficient workflows across our teams. As we continue to grow across more than 40 countries and serve nearly 50 million people each month, partnerships like this are critical to delivering better outcomes for consumers on a global scale.”
Andy Fang, Co-Founder of DoorDash
