- Google announced it is planning to hire thousands of customer service representatives by the end of 2020 and open a new Google Operations Center in Mississippi
Troy Dickerson, the Vice President of Google Operations Center, has announced that the company is expanding on a pilot program for enhancing customer and user support for jobs like answering calls, product troubleshooting, and campaign set up. In the past, Google heavily relied on third-party companies to handle these tasks.
Last year, Google had announced a pilot program to enhance customer and user support by bringing some of these jobs in-house so it is handled by its own employees instead.
“Based on the great feedback we’ve received on that program, we’re expanding—by the end of 2020, we will have created more than 4,800 Google customer support jobs, including the one thousand Google customer support agents already working in our Google Operations Centers,” said Dickerson in a blog post. “Agents in our Google Operations Centers work to provide exceptional service to Google’s customers and users and receive industry-leading wages and benefits, including three weeks of paid vacation, up to 22 weeks of paid parental leave, and comprehensive health care (medical, dental and vision coverage). Agents can also participate in local culture clubs and have access to free meals while at work. Read more about the Google Operations Center.”
Next year, Google will be opening a Google Operations Center in Mississippi to join new and expanding sites in India and the Philippines. And those workers will receive industry-leading wages and benefits along with 3 weeks of paid vacation and up to 22 weeks of paid parental leave and comprehensive health benefits, according to Business Insider. Google also revealed it is spending $13 billion to invest in its U.S. offices and data centers.
