Google Cloud has announced a new strategic partnership with Verizon to deliver faster, smarter, and more responsive experiences for consumers and businesses nationwide. By deploying Google Cloud’s full-stack AI, including its data infrastructure and Gemini Enterprise, Verizon will continue to modernize customer experiences, unify enterprise data, and scale AI across the organization.
Verizon’s customer-first strategy includes building a digital experience supported by Gemini’s conversational, multimodal capabilities. The company’s longstanding partnership with Google Cloud contact center technology has evolved into Gemini Enterprise for Customer Experience, delivering measurable improvements in customer satisfaction and automated resolution rates across digital touchpoints. The platform handles the majority of Verizon’s inbound consumer calls and chats each month, freeing customer care representatives to focus on complex, high-touch customer needs.
Verizon is also building an autonomous network intelligence framework, with Google Cloud serving as a data platform partner to predict and resolve network anomalies before they affect customers. The company is separately using Google Cloud’s data and AI solutions to modernize its marketing platforms, automating content creation and campaign orchestration to drive customer engagement, sales, and retention, while strengthening its cloud security posture with advanced threat detection and proactive risk governance. Verizon will use Gemini Enterprise for agent orchestration and employee productivity across its core business functions as well.
The partnership builds on Verizon’s multi-year consolidation of legacy data lakes into Google’s Agentic Data Cloud, which laid the groundwork for its current AI acceleration by breaking down organizational data silos, reducing operational overhead, and establishing a single source of truth across business processes. Google Cloud’s Agentic Data Cloud natively manages and unifies structured operational databases, unstructured documents, and complex knowledge graphs, providing the technical backbone that, combined with Gemini Enterprise, allows Verizon to build and deploy AI agents across its business units.
KEY QUOTES:
“Verizon is on a journey to become the most trusted carrier for our customers’ connected lives. Serving each and every one of our customers by name requires working AI-first at every level. Our partnership leverages Google Cloud’s AI and data capabilities across our organization to better enable our employees and keep our customers at the center of everything we do.”
Alfonso Villanueva, Chief Transformation Officer and EVP of Verizon Consumer, Verizon
“Verizon is pioneering what a true, full-scale AI transformation looks like for a global enterprise. By integrating Google Cloud’s full AI stack into its business, from high-performance infrastructure and Gemini models to custom business agents, they are reshaping the future of telecommunications and building an autonomous network for millions of customers.”
Karthik Narain, Chief Product and Business Officer, Google Cloud
