Google My Business Engineering Manager Curtis Galloway has announced that it has launched a new “My Business” app for iOS and Android, which offers a new way to view customer information on their Google profiles such as reviews, messages, and follower details. And users can quickly create content to publish on their profiles.
“I come from a family of small business owners. My grandfather was an inventor and serial entrepreneur who, among many other things, built a successful machine tool company in Clarksville, Arkansas. My father then ran the Galloway Lumber Company in the same town back in the 40s and 50s. He was a charismatic man who built strong relationships with his customers—he knew almost everybody in town and could rely on those trustworthy relationships to keep the business running,” said Galloway. “As my team built the new Google My Business app, I kept business owners like him in mind and focused on connecting them with their customers. We’re proud to have built an easy-to-use, free tool that helps small business owners reach more people online and connect with their customers through Google, so they can grow their business and spend more of their time doing what they do best—running it.”
Through the app, you can also upload photos, and add offers to your Business Profile on Google. Plus you can manage your business information on Google from the Profile tab. These edits will also apply to Search and Maps.
Google will notify you when you get a new customer connection. And there is a Posts button so that business owners will be able to update their business profiles from the app. Soon you will be able to respond to customer reviews from the app as well.
Previously customers had to respond to messages from the messaging platform of a device. And messaging was limited to users in the United States, Canada, Brazil, and India. But now it is also available in most countries.