Gradient Labs announced that it has increased its Series A funding round to $26 million, with the round led by new investors Octopus Ventures and CommerzVentures. Existing investors Redpoint Ventures and Exceptional Capital also participated in the financing.
Founded in 2023 by former Monzo employees Dimitri Masin, Neal Lathia, and Danai Antoniou, Gradient Labs is building specialist AI agents designed to automate customer operations, compliance, and back-office functions for banks and financial services companies. The company’s vision is to enable banks to operate on “auto-pilot” through AI systems that are compliant, auditable, and capable of handling regulated workflows.
According to the company, banks and fintech firms continue to face growing operational complexity as they scale, requiring significant resources for tasks such as customer onboarding, transaction monitoring, compliance reviews, and customer support. Gradient Labs believes that domain-specific AI agents are better suited to solving these challenges than general-purpose AI systems.
The company said its revenue grew 900% over the past year and that its AI agents now support more than 32 million end users through deployments across financial institutions. Its customer base includes Wise, Monzo, Zego, Pockit, Current, Stash, and Rho.
Gradient Labs has expanded beyond a single AI agent into a suite of specialist agents designed for specific financial services functions. These include a Lending Agent that automates borrower workflows, a Disputes Agent that manages chargeback and investigation processes, and a Know Your Business (KYB) Agent that performs identity and document verification tasks. The company said these agents share context and memory while collaborating across customer journeys and integrating with existing AI systems.
The platform also supports voice AI deployments for regulated financial services workflows, an area the company describes as one of the most difficult environments for automation due to regulatory requirements. Gradient Labs said its agents incorporate compliance frameworks and safeguards aligned with regulations such as FCA Consumer Duty and the EU AI Act.
According to the company, customer satisfaction scores have exceeded those of human-operated teams across all deployments. Some customers have reported satisfaction scores as high as 98%, while the company cites resolution rates between 80% and 90%.
Gradient Labs also noted that it offers customers performance guarantees on deployments, promising refunds if agreed-upon outcomes are not achieved.
The new funding will be used to further develop the company’s AI infrastructure for autonomous banking operations and accelerate the deployment of specialist AI agents across financial services organizations in the United States and Europe.
