Gregg Capone Joins BlueSnap As SVP of Customer Success

By Noah Long ● Feb 17, 2020
  • BlueSnap announced it named Gregg Capone as Senior Vice President of Customer Success, who is coming to the company with more than 25 years of experience leading customer success

All-in-one payment platform company BlueSnap announced it has named Gregg Capone as Senior Vice President of Customer Success. Capone is joining BlueSnap with more than 25 years of experience leading customer success and operations at B2B technology companies.

BlueSnap’s Platform includes access to 110 payment types, including popular eWallets and built-in fraud prevention to protect sales and detailed analytics to help businesses grow.

Capone is going to oversee onboarding, implementation, and account management to ensure BlueSnap’s growing base of large and cross-border merchants have an exceptional experience. And as SVP of Customer Success at BlueSnap, Capone will ensure that customer needs drive business objectives and that employees are empowered to provide great service. Plus he will strive to improve BlueSnap’s already strong levels of satisfaction, retention, and loyalty.

Capone is joining BlueSnap from Cayan (a fintech company acquired by Global Payments subsidiary TSYS) where he served as SVP of Professional Services and Customer Experience.

At Cayan, he launched a customer success practice and developed a cross-functional customer experience team. And earlier in his career, Capone held senior customer success and service management roles at Recombinant by Deloitte, NaviNet, and Edgewater Technology.

“I was drawn to the smart, high-energy team at BlueSnap,” said Capone. “They’re using technology in ambitious ways to help merchants do business around the world. By expanding their customer success operations, we can help more merchants reach customers and markets that would have been inaccessible without BlueSnap’s technology.”

Capone had earned his B.S. in Finance from Babson College. And he will be based at BlueSnap’s Waltham, MA office.

“Gregg has the expertise and long-term record of success that BlueSnap looks for in executive hires,” added Ralph Dangelmaier, CEO & Board Member at BlueSnap. “He’s proven that he can drive growth at technology companies by understanding customers and genuinely taking care of their needs. We’re excited to welcome Gregg aboard.”