- Mumbai, India-based conversational AI platform company Haptik announced it hired the team behind LA-based Convrg in order to expand to North America
Haptik — a Mumbai, India-based conversational AI platform company — has hired the team behind LA-based Convrg as part of a plan to expand to North America. Founded in 2017, Convrg is known for developing chatbots and voice products that are used by Aveda, Reddit, Proactiv, Sephora, and Shopify.
Haptik is known for powering the automated conversations for companies like Samsung, KFC, Coca Cola, Future Group, and Club Mahindra. And it recently raised about $100 million in funding from Reliance Jio.
Haptik US team with Co-Founder and CEO Aakrit Vaish. From left to right: Timothy Carey, Elizabeth (Franz) Snower, Amit Gupta, Audrey Wu, Aakrit Vaish, and Nikhil Kejriwal / Photo Credit: Haptik
And the company recently hired technology veteran Timothy Carey as a general manager of The Americas at Haptik. Carey previously worked as the General Manager of AI Cognitive Solutions at IPSoft.
“We’ve been doing business in North America for a few years now, but given the nature of the market, we knew we needed a dedicated full-time operation there. Given what they’ve accomplished in AI and in enterprise software leading up to this, the team we’ve put in place gives us a solid foothold in the U.S.,” said Haptik co-founder and CEO Aakrit Vaish.
Haptik’s Conversational AI products have been widely recognized by enterprises across India and around the world for their cutting edge impact. And given that the U.S. is the biggest and fastest-growing market in the world for AI solutions, Haptik acknowledged that expanding in the region was the logical next step.
“Between the Haptik India team and our team in the US, we’ve helped more enterprise brands connect with consumers via messaging, web-chat and voice than most other AI companies in the world, with years of compelling case studies across verticals to prove it,” added Carey.
Convrg’s founding team Audrey Wu, Liz Snower, and Amit Gupta is going to be reporting to Carey respectively serving as VP of Strategic Partnerships, VP of Growth and VP of Technology Solutions.
“As part of Haptik, we’re combining the powerful knowledge we’ve acquired through years of developing customized conversational AI solutions for recognizable customers–which have included The GRAMMYs and Reddit, among many others–with sophisticated technology that’s been optimized through billions of conversations with consumers. To call this a huge win for the brands we work with would be to understate the significance of the advantage this poses,” explained Wu.
