Harmony has raised $34 million in seed funding to expand an artificial intelligence platform that resolves employee requests across IT, human resources, finance, procurement and legal functions. The round was led by Lightspeed Venture Partners, with participation from Hitachi Ventures, Fin Capital, Mercer Ventures and Operator Partners. Angel investors included members of the Wiz founding team, including Assaf Rappaport, and Eon.io co-founder and CEO Ofir Ehrlich.
Harmony was founded by Nitzan Shapira and Ran Ribenzaft, who previously co-founded cloud observability company Epsagon. Cisco acquired Epsagon for $500 million.
The company plans to use the financing to accelerate product development, expand its workforce and deepen integrations across enterprise software platforms.
Harmony is also developing toward a broader Enterprise Service Management platform covering Infrastructure and Operations, Enterprise Applications, Cybersecurity and Enterprise Resource Planning.
Enterprise Service Management applies the workflow, request management and automation principles traditionally used by IT service desks across additional business departments.
Employees regularly need help obtaining software access, ordering equipment, reviewing company policies, accessing payroll information or completing onboarding requirements.
At many organizations, these requests require employees to navigate several portals, ticketing systems, forms and knowledge bases. They may also need to determine which department owns a particular process before receiving help.
Harmony said employee support requests can take as long as 48 hours to resolve, creating lost productivity for both the employee making the request and the internal team processing it.
The company’s platform places AI agents directly inside collaboration applications such as Slack and Microsoft Teams.
Instead of requiring employees to open a separate service portal, Harmony gives them one conversational entry point for retrieving information, requesting approvals and completing workplace tasks.
The agents use organizational context connecting an employee’s role, applications, permissions and prior work activity. This information allows the system to provide responses and take actions tailored to the individual rather than returning the same generic answer to every employee.
For example, an agent could determine whether a worker is authorized to access a particular application, identify the appropriate approval process and initiate the request across connected enterprise systems.
Harmony said its agents can reduce resolution times from days to minutes while decreasing repetitive work for IT, HR, finance, legal and other operational teams.
The platform includes more than 100 prebuilt agents that the company says can be deployed within days without replacing the customer’s existing technology systems.
This approach is designed to help organizations automate service delivery while preserving prior investments in human capital management, IT service management, identity, finance and other enterprise applications.
Harmony’s agents act as an intelligence and automation layer across those systems rather than requiring customers to complete a large-scale software migration.
The company is already working with customers including n8n, eToro, Cyera and KITH.
At some customer organizations, Harmony handled 48% of support requests within two weeks of deployment and more than 75% within three months.
Customers have also expanded the platform beyond IT support. Harmony reported request deflection rates of up to 68% in HR, 58% in procurement, 47% in DevOps, 42% in security and 36% in finance.
Employee adoption has exceeded 80% in some deployments, according to the company.
Request deflection refers to resolving an issue without requiring a service desk employee or departmental specialist to handle it manually.
High deflection can reduce ticket backlogs and allow internal teams to concentrate on more complicated issues requiring judgment, investigation or direct interaction with an employee.
However, effective automation requires more than providing answers from a knowledge base. An employee may need the system to perform an action, such as changing access permissions, beginning an approval workflow or updating information in another application.
Harmony is designed to complete those tasks through its integrations while applying the relevant organizational context and permissions.
The company describes its technology as an always-on workplace expert that maintains a context graph connecting each employee’s identity, devices, applications and work history.
A context graph maps the relationships among these elements so the system can understand which resources an employee uses, what they are authorized to do and how a request fits within existing business processes.
Harmony said this architecture supports a 70% no-touch resolution rate across enterprise service requests.
The platform’s expansion reflects growing enterprise interest in AI agents that can perform work rather than only summarize information or answer questions.
General-purpose AI assistants may provide useful guidance, but they frequently lack the company-specific data, system access and governance required to resolve internal requests.
Harmony is building its agents around the customer’s existing workflows and permissions so that they can take action while remaining within organizational controls.
Shapira said employees who use tools such as ChatGPT and Claude in their personal lives increasingly expect workplace technology to provide similarly direct and conversational support.
He believes employees should not need to understand the structure of their employer’s back-office systems before they can complete routine tasks.
Lightspeed Venture Partners Partner Yoni Cheifetz said Harmony is moving enterprise support away from a model based on tickets and queues toward AI agents capable of resolving requests immediately and at greater scale.
With the new capital, Harmony plans to extend that model across additional service functions and become a more comprehensive operating layer for employee support.
KEY QUOTES:
“Most organizations have accumulated hundreds of systems, workflows, and processes over the years, but every new layer of software creates more complexity for employees and more work for the teams supporting them.”
“We built Harmony around a simple idea: employees shouldn’t have to navigate multiple back-office systems just to get work done.”
“Whether they need an answer, an approval, or a resolution, Harmony delivers it instantly within the tools they already use. When routine work handles itself, teams can focus on the problems that truly require human expertise.”
Nitzan Shapira, Co-Founder and CEO of Harmony
“Harmony is driving a fundamental shift in how employee support is delivered, moving from a model built around tickets and queues to one powered by AI agents that resolve requests instantly and at scale.”
“We believe the company is building one of the defining enterprise software platforms of the next decade.”
Yoni Cheifetz, Partner at Lightspeed Venture Partners
