Hera announced that it raised $27 million in Series A funding to expand its AI-powered senior care coordination platform. The round was led by Bain Capital Ventures, with continued participation from Accel and IA Ventures. Angel investors also participated, including the CFO of Mount Sinai.
Hera is building a new profession of senior care experts supported by human-centric AI. The company’s model is focused on helping families manage the non-clinical but essential work that happens beyond the doctor’s office, including scheduling specialists, coordinating medications, arranging home support, navigating insurance, and accessing community resources.
Since launching a year ago, Hera has brought ongoing care coordination to aging adults across more than 1,000 families and reported 95% retention.
The company plans to use the funding to continue building its AI platform and expand into California, Florida, Maryland, Pennsylvania, and Massachusetts. Hera’s goal is to go live in more than 25 states by the end of the year.
Hera said most senior care coordination falls on family members, friends, or other unpaid caregivers. The company cited NIH data showing that approximately 83% of the help provided to older adults in the U.S. comes from unpaid caregivers. Hera said this creates a major coordination burden for families, especially when older adults need support after medical visits, hospital discharges, or changes in care needs.
Hera’s AI platform, Juno, is designed to encode fragmented and hyper-local healthcare knowledge that has historically lived in human experience rather than structured systems. This includes information such as which specialists have near-term availability, how to get additional home care approved through Medicaid, and which community resources are worth recommending.
The platform learns from real outcomes across families, helping Hera build a proprietary data asset around what works for aging adults at home and their caregivers.
Hera’s senior care experts are called Heroes. They are typically nurses and licensed social workers with geriatric experience. Heroes manage care coordination, advocate for families, and help older adults access healthcare and community resources.
The company works with referring physicians at major healthcare systems including Weill Cornell, NYU Langone, Mount Sinai, USC, and UCSF. Hera supports patients after they leave the clinical setting, and eligible Original Medicare beneficiaries and their families can access Hera’s services at no out-of-pocket cost.
Hera’s long-term goal is to make a Hero available to every family in America that needs one.
KEY QUOTES:
“I watched my aunt—the alpha daughter of our family—break down managing the care for my grandmother with dementia. This problem hasn’t gone unsolved because of a lack of demand, but because critical caregiving knowledge lives in scattered human experience. While most AI companies are building for the Fortune 500, we’re using frontier technology to bring that expertise to everyday families.”
Jenny Lee, Co-Founder and CEO of Hera
“Healthcare navigation for aging families has remained painfully analog because the most valuable context outside the four walls of the hospital has never been captured in systems. Hera’s AI platform doesn’t just surface options—it learns what actually helps families. Jenny and the Hera team bring the rare combination of personal conviction, technical depth, and operational expertise needed from their experience at Headway and Palantir to scale this platform nationally and improve how families access care across the U.S.”
Alysaa Co, Partner at Bain Capital Ventures
“The partnership with Hera has been transformative for my clinical practice in geriatric primary care. Hera’s Heroes have empowered me as a provider to restore a sense of confidence in the physician-patient partnership. The nation is aging and we need innovative solutions to tackle the most challenging issues in aging today.”
Dr. Lien, Geriatrician at Weill Cornell
“I’ve spent the last four years trying to navigate care for my 82-year-old mother entirely on my own. It was a mess. Now that I have Hera by our side, everything is different. Our Hero coordinates across specialists, checks in on my mother, and even finds us ways to save money. After years of figuring this out the hard way, I still can’t believe this company exists.”
Lance Korman, Hera Customer
