Hexaware Technologies has acquired SMC Squared, a leader in Global Capability Centers (GCCs), to enhance its delivery of innovative GCC solutions through a combination of human and digital agents.
The new GCC 2.01 service line combines SMC Squared’s GCC expertise with Hexaware’s IT capabilities, providing clients with a unique blend of AI and digital innovation tailored to the GCC region. SMC Squared employs various engagement models—managed services, build-optimize-transfer, and hybrid solutions—to reduce operating costs while aligning teams with client strategies.
As the GCC market, particularly in India, is projected to exceed $100 billion by 2030, SMC Squared’s experience with major brands in sectors such as commerce, manufacturing, and healthcare will be invaluable.
Together, the combined organization offers a comprehensive GCC service stack, including advisory, setup, operations, and optimization, backed by a strong talent base and consistent execution.
KEY QUOTES:
“Our clients are increasingly looking for GCC partners who bring more than staffing or infrastructure. With SMC Squared, we gain proven governance, delivery credibility, and scale in areas where execution strength is non-negotiable. This acquisition enables us to deliver long-term value to enterprises, leveraging our human and digital agent-driven model and proprietary IT delivery platforms.”
Amrinder Singh, President & Head – EMEA & APAC Operations, Hexaware
“On behalf of the SMC Squared team, I’m thrilled to share that we’re now part of Hexaware. For over a decade, we’ve helped shape the GCC industry, and this acquisition expands what we can deliver globally with strengthened capabilities across AI, analytics, modernization, cloud transformation, and enterprise platforms while growing our delivery footprint with new centers in Latin America and increasing client activity in the UK and Europe.”
Patricia Connolly, CEO, SMC Squared
“Partnering with SMC to build our dedicated GCC team has been a transformative experience. Our GCC team is fully integrated, aligned with our strategic vision, and focused on delivering real business value. From modernizing our ERP systems to enhancing our Workday integrations and building a robust data and analytics foundation, SMC has consistently delivered. We look forward to working together, now with Hexaware, to accelerate modernization. Congratulations SMC Squared and Hexaware. We’re excited for what lies ahead in our GCC partnership.”
Michael Wyant, Vice President of Corporate Systems & Enterprise Data, Papa Johns
