HubSpot has agreed to buy Frame AI, an AI-based conversation intelligence platform. Frame AI’s technology transforms unstructured data, such as emails, calls, meetings, and conversations, into real-time insights and actionable recommendations, enabling businesses to anticipate customer needs and deliver exceptional experiences.
Through Frame AI’s capabilities, HubSpot will accelerate its ability to unify structured and unstructured data across the customer journey at scale. And this will enable go-to-market teams to transform conversations into actionable intelligence. For example, marketers can create hyper-personalized content that aligns with their brand voice. Sales teams will prioritize deals with better context from calls, emails, and meetings. Service specialists will address churn risks earlier through real-time sentiment analysis.
Launched in 2016 by George Davis, Robbie Mitchell, Jesse St. Charles, and Brandon Reiss, Frame AI has developed expertise in natural language processing (NLP) and machine learning (ML). After the acquisition, the Frame AI team will join HubSpot to integrate conversational insights directly into Breeze, HubSpot’s family of AI technologies embedded across its customer platform.
This acquisition emphasizes HubSpot’s commitment to providing businesses with the tools they need to thrive in the age of AI. It unites advanced technology with an easy-to-use platform that scales alongside its customers.
Upon the deal’s completion, Frame AI will become a wholly owned subsidiary of HubSpot.
KEY QUOTES:
“This acquisition is an important step in our mission to help businesses grow better with AI. AI is only as powerful as the data behind it. While structured data has long been the foundation of CRM, unstructured data—like conversations—holds the key to deeper insights into customer sentiment, behavior, and intent. With Frame AI, we can bring these insights into the customer platform to help businesses grow smarter and faster.”
- Yamini Rangan, CEO of HubSpot
“We’ve always admired HubSpot for its early and distinct choice in unifying customer data. It has been the heart of their platform, and we’re ready to help take it to the next level. Whether it’s helping to optimize campaigns, close deals faster, or prevent churn, we’re excited to bring our experience in conversational intelligence to help HubSpot customers grow.”
- George Davis, co-founder and CEO of Frame AI
