AI customer experience company Humach (Humans + Machines) announced the acquisition of Albany, N.Y.-based Markets EQ, known for bringing AI-powered voice analytics to Wall Street. And Markets EQ transforms high-impact financial communications and provides unique data access across earnings calls.
The combination ideally positions Humach to address the massive market for Agentic AI as it continues to build the AI workforce of tomorrow. And by fusing natural language processing with intricate voice analysis, Markets EQ extracts previously unattainable insights at scale.
The company’s platform analyzes both words and pitch, tempo, emotional resonance, and subtle vocal cues to provide a complete picture of the speaker’s emotional state. EQ-enabled AI transforms communications with better preparation, deeper perception, and the most complete competitive intelligence. Markets EQ serves many customers principally in financial services and academia, and is a source of alternative data for hedge funds.
Markets EQ will work as an independent and wholly owned subsidiary of Humach, while Humach adds Markets EQ’s voice analytics to its AI Customer Experience Platform. And co-founder & CEO Sean Austin will serve as Chief AI Officer, co-founder & CFO Daniel Shields will serve as CFO, and CTO Sam Debnath will serve as VP of Engineering for Humach. Other team members of Markets EQ will become part of the Product, Engineering and Design organization led by Sean.
Humach’s mAI Pilot is an AI-in-a-box solution that uses a combination of AI Agents and Digital Assistants to help enterprises in healthcare, utilities, financial services, and retail improve top- and bottom-line results through enhanced customer service experiences.
KEY QUOTES:
“The Markets EQ integration will empower our mAI Pilot platform to deliver even more personalized and insightful customer experiences, ultimately increasing client satisfaction and creating new opportunities for Humach in the market. Sean and Markets EQ literally pioneered this technology, and adding their voice analytics AI to Humach allows us to leap-frog existing market capabilities, and provide enterprises unparalleled experiences for their customers.”
- Tim Houlne, CEO of Humach
“Markets EQ was founded in 2023 with a bold vision to reveal the hidden layers of meaning in financial communications through AI and voice analysis. Fortune 1000 customers have already experienced the value of EQ infused into their investor relations workflows, and now we will infuse that same superpower into our enterprise AI / CX solutions and agentic workflows.”
- Sean Austin, Co-founder & CEO of Markets EQ
