HumanFirst – a leader in low-code data productivity suite – recently announced CAD 5 million in seed funding. This total seed funding round has been accumulated throughout three smaller safe-note financing rounds. And this funding round was led by Panache Ventures with participation from Inovia, Real Ventures, BoxOne Ventures, and a prominent group of angel investors, including Kevin Mahaffe The new funding round will drive the company’s mission to unlock the untapped potential of conversational data and turn it into business and artificial intelligence insights, fostering enterprise teams to collaborate, innovate and better understand their conversational data at scale.
PitchBook Data is forecasting that the global generative AI market will hit $42.6 billion by the year’s end, which signals a rising demand for data-centric AI strategies to improve and iterate models on. But a shortage of technical expertise and the complexities of in-house AI scaling pose substantial challenges to enterprises. The key to successful AI deployment lies in the quality, relevance, and representativeness of the training data used in fine-tuning pre-existing models. Neglecting these parameters could lead to biased predictions, skewed results, or inaccurate outcomes, emphasizing the necessity of high-quality data for optimal AI performance.
HumanFirst’s solutions are already enhancing clients’ business operations, including Canada’s last-mile delivery leader, Intelcom. Connecting conversational data with HumanFirst’s platform simplifies the process of identifying trends and opportunities through AI trainers. HumanFirst’s intuitive interface – which combines ‘human-in-the-loop’ labeling and data observation – offers a more straightforward way for technical and non-technical enterprise teams to develop robust and scalable AI applications.
HumanFirst plans to double the workforce and triple the customer base by 2024.
KEY QUOTES:
“The no-code movement is a profound shift in the software industry, empowering those without formal programming knowledge to create their own applications. We are providing an essential bridge to this new reality by unlocking the potential of conversational data, which is difficult to understand and make useful. This funding will fuel our journey, allowing us to enhance our offerings and address our clients’ evolving needs.”
– Gregory Whiteside, Co-Founder and CEO of HumanFirst
“HumanFirst’s data-centric approach to simplifying and improving AI models for both technical and non-technical users is unprecedented. Their technology allows enterprises to discover and operationalize business and customer insights in ways that have not been possible before with scaling conversational datasets. Given the team’s deep technical expertise in AI, we believe HumanFirst is well-positioned to address the challenges enterprises face in optimizing their data.”
– Scott Loong, Partner at Panache Ventures
“Before integrating HumanFirst, identifying call center issues was guesswork affecting our call center’s capacity. Understanding our data at scale was challenging, and identifying root issues was practically unattainable. It has enabled our team to comprehend our data in ways that we haven’t before. HumanFirst is providing data-driven insights that will help us build even better customer and product experiences. By implementing the automation recommendations produced by HumanFirst within our call center, we expect, in the first phase, to remove repetitive interactions by our customer agents by up to 50%.”
– Jean-Sébastien Joli, CEO of Intelcom
