Hyro, a leader in voice and chat artificial intelligence (AI) for healthcare, announced that it had finalized an extension to its Series B funding round led by Healthier Capital, joining previous investors, including Macquarie Capital, Liberty Mutual, Twilio, and Black Opal Ventures. This brings the company’s total funding to $50 million.
With the additional capital raised, Hyro will be even further positioned to serve the healthcare sector’s soaring demand for responsible voice and chat AI agents, acting as a natural bridge between rising patient expectations for modernized digital services and healthcare enterprises’ resource constraints.
Healthier Capital, founded by Amir Dan Rubin, seeks to deliver healthier outcomes for all, partnering with technology-powered innovators to deliver impactful innovation and significant value creation. And the Healthier Capital team and Amir Dan Rubin bring significant expertise and experience from the healthcare industry. Most recently, Amir served as the CEO of technology-powered primary care company One Medical, which went public in a $1.7 billion IPO in 2020 before being acquired by Amazon for $3.9 billion in 2023. Before One Medical, Amir served as an EVP at Optum / UnitedHealth Group, as CEO at Stanford University’s health system, COO at UCLA’s health system, and in other senior leadership roles.
Hyro has positioned itself as the platform for innovative and AI-responsible health IT executives, pushing the envelope with conversational technologies while ensuring safeguarded, secure, HIPAA-compliant implementation processes. Coming off the heels of doubling annual recurring revenue within the healthcare sector over the past year, Hyro looks to expand its presence in healthcare delivery while adding new solutions for the payer and pharmaceutical segments. Hyro continues to attract top engineering and other talent to advance its no-code platform for AI-powered call center, web, and mobile solutions and to source new partnerships, integrations, and automated skills.
This year, Hyro has continued to onboard leading health systems across the US, including Hackensack Meridian Health, Intermountain Health, Inova Health System, Piedmont Healthcare, Prisma Health, Emory Healthcare, Texas Health Resources and more, and to form key strategic partnerships with CRMs and telephony systems like Salesforce and Cisco. And Hyro’s market success stems from its strong track record of delivering outstanding AI-based performance to transform the traditional call center experience. Health systems have utilized Hyro to automate scores of repetitive calls, decreasing operational costs by 35% and securing a fivefold return on investment.
Hyro combines the conversational flexibility of LLMs with plug-and-play chat and voice interfaces built through its proprietary natural language engine, which consists of knowledge graphs and computational linguistics. Its responsible AI-powered communications Platform resolves up to 85% of the millions of routine patient interactions processed monthly, unburdening health systems from operational challenges without sacrificing safety and security. AI agents layer on top of existing omnichannel workflows and data sources to help streamline communications, enhance patient access to services and care, and eliminate client-side maintenance efforts.
Hyro automates skills such as patient registration, routing, scheduling, IT helpdesk ticketing, frequently asked questions, and prescription refills, which constitute roughly 60% to 70% of all calls and messages received by contact center teams. For situations that are more suited for manual intervention, Hyro smoothly relays context and information to live agents, reducing handling time while improving the patient experience.
Next year, Hyro plans to expand its outbound calling offering to prevent appointment no-shows across the provider landscape and encourage patients to switch from reactive to proactive care. Hyro will also bolster its Conversational Intelligence analytics suite, which provides healthcare organizations with actionable insights to apply to business operations. Unique to conversational and generative AI solutions, Hyro’s dashboard includes voice-of-the-patient performance metrics, popular trends, and explainability surrounding AI outputs, providing full visibility as well as a continuous feedback loop for organizations to optimize their data successfully.
KEY QUOTES:
“Healthcare organizations will continue to prioritize efficiency and proven ROI through automation catalyzed by generative AI solutions. Our platform blends outstanding conversational experiences with our industry-leading safeguards, including explainability, compliance and control, implementing responsible patient-facing AI agents that earn widespread adoption amongst our clients. Healthier Capital’s investment is yet another signal to the market of the steadfast trust we’ve established in our ability to deliver stellar outcomes at Hyro, catching the attention of Healthier Capital’s founder Amir Dan Rubin after his tenure in healthcare innovation. We are thrilled to have the Healthier Capital team in our corner.”
- Israel Krush, CEO and Co-Founder of Hyro
“Hyro’s transformational AI solution stands out in its ability to dramatically improve the patient experience, while reducing operational inefficiencies and team member burdens. At Healthier Capital, we couldn’t be more thrilled to partner with Hyro on its mission to reshape patient engagement, with conversational AI, responsibly.”
- Amir Dan Rubin, CEO & Founding Managing Partner of Healthier Capital, who joins Hyro’s board as a director
