incident.io, an end-to-end incident management platform used by engineering teams at companies like Netflix, Linear, Ramp, and Etsy, announced it has raised $62 million in Series B funding. This funding round was led by Insight Partners and with continued support from Index Ventures and Point Nine Capital. And this round brings the total funding to over $96 million.
With AI accelerating software development and operational complexity, incident.io builds AI agents that can act like your best engineer, investigating, diagnosing, and resolving incidents in real time.
Launched in 2021 by ex-Monzo engineers, incident.io helps engineering teams coordinate, communicate, and learn from high-stakes software outages. And the platform has powered 250,000+ incidents and is fast becoming the default choice for modern incident management.
With AI accelerating software development, it also increases operational risk. And with LLMs enabling code to ship faster than ever, incidents are becoming more frequent, complex, and challenging to debug. incident.io believes this shift requires a significant change in how teams respond to outages, reduce downtime, and reclaim engineering time by using AI to solve the AI chaos.
incident.io uses AI to automate time-intensive tasks like note-taking, live updates, and post-incident write-ups. incident.io is creating a new generation of AI agents that can investigate incidents and surface root causes, and even recommend or apply fixes, providing real-time context and support when it matters most.
This funding round follows substantial product expansion over the past year, including the launch of incident.io On-call, an alternative to legacy paging tools. And nearly two-thirds of incident.io customers have adopted On-call in just one year, migrating away from legacy tools like PagerDuty and Opsgenie, a shift only expected to accelerate after Atlassian’s announcement to sunset Opsgenie.
incident.io also covers the entire incident lifecycle, from on-call and real-time coordination to resolution and postmortems, with integrations into tools like Slack, Microsoft Teams, Linear, and GitHub, and a weekly shipping cadence driven by customer feedback.
KEY QUOTES:
“The AI revolution is rewriting the rules of software, from how it’s built, to how it breaks. We’ve built AI agents that stand shoulder-to-shoulder with you in the heat of an incident, analyzing, advising, and acting like your most dependable teammate.”
- Stephen Whitworth, co-founder and CEO of incident.io
“incident.io is building a product that engineers love and organizations rely on to minimize downtime and maximize productivity. By pioneering AI agents that collaborate with engineers to resolve incidents, they’re not just modernizing incident response but reinventing it for a world where AI isn’t just writing code; it’s keeping it running.”
- Thomas Krane, Managing Director at Insight Partners
“AI is accelerating software development and deployment, but it’s also introducing new layers of complexity and operational risk. Companies like Netflix already trust incident.io to manage critical incidents when things go wrong. As AI becomes more deeply embedded across systems, the need for reliable, real-time incident management will only grow. incident.io is the perfect partner for this fast-moving, high-stakes environment.”
- Carlos Gonzalez-Cadenas, Partner at Index Ventures
