InterVision is a leading managed services provider that delivers and supports complex IT solutions for mid-enterprise and public sector organizations. Pulse 2.0 interviewed InterVision CEO Jonathan Lerner to learn more about the company.
Jonathan Lerner’s Background
Could you tell me more about your background? Lerner said:
“I’ve spent 30 years building and leading high-performing teams across various industries. My career has focused on developing market-differentiating strategies, driving operational excellence, and fostering profitable revenue growth. I’ve held leadership roles in both private and public sectors, including financial markets, healthcare, state and local government, technology services, and telecom.”
“Prior to joining InterVision in October 2021, I served as President of TTEC Digital and Senior Vice President and General Manager at Verint. The golden thread that ties my expertise together lies in guiding organizations to differentiate their strategy through people and technology. I’ve been fortunate to shape cultures that celebrate the experiences people deliver to their customers, partners, and employees. From a channel perspective, I’ve become particularly well-versed in cloud adoption and automation.”
“My primary responsibilities include overseeing the strategic direction and growth of our company’s diverse service portfolio. I also lead our product development and sales efforts across various cutting-edge technologies and solutions. These include hybrid cloud infrastructures, AI and ML solutions, SaaS offerings, mobile, on-premises, and on-demand services, enterprise information management systems, and collaboration.”
“My role involves ensuring that we work from the outside in, staying at the forefront of technological advancements, aligning our solutions with market demands, and driving innovation to power our customers’ differentiated strategies. I’m committed to fostering a culture of excellence and continuous improvement throughout our organization.”
Favorite Memory
What has been your favorite memory working for the company so far? Lerner reflected:
“One of my favorite memories was when we successfully launched our latest IV-as-a-service (IVaaS) solution, ConnectIV CX. My excitement lies not just behind the product but also in the incredible teamwork and determination that went into it. I remember every analyst conversation and brainstorming session, and there was a collective effort from every department.”
“I can recall a specific moment during the ConnectIV CX launch event. I looked around and saw excitement and pride reflected on all our team members’ faces. It was a powerful reminder of what our team can achieve when we’re aligned and committed to a common goal, and it remains a powerful reminder to this day. That specific experience has stayed with me and continues to inspire the way I lead and make decisions for InterVision and our clients.”
Core Products
What are the company’s core products and features? Lerner explained:
“InterVision offers a comprehensive collection of category-leading technology solutions designed to empower businesses along their digital transformation journey. Our core offerings span cloud services, data center solutions, collaboration and contact center solutions, cybersecurity, and cutting-edge information and AI technologies. We guide organizations through every stage of cloud adoption, from migration to optimization, while ensuring robust security measures. Our contact center solutions enhance customer, agent, patient, and citizen experiences, and our cybersecurity services safeguard digital assets against evolving threats. Leveraging the power of AI and data modernization, we help businesses unlock new opportunities and drive innovation. All of this is underpinned by our enterprise management services, providing the backbone for seamless operations and strategic growth in today’s dynamic digital landscape.”
Challenges Faced
What challenges have Lerner and the team faced in building the company? Lerner acknowledged:
“Recent cybersecurity incidents, such as the CrowdStrike/Windows outage, have posed significant challenges in our sector. These types of events serve as a stark reminder of the critical importance of robust risk mitigation strategies. At InterVision, we’ve leveraged these challenges as opportunities to strengthen our offerings and prioritize our Disaster Recovery and Contact Center solutions.”
“We’ve intensified our focus on providing reliable, resilient services that can withstand global outages. Our approach has been to develop and refine comprehensive Ransomware Protection and Disaster Recovery solutions. By doing so, we’re not just overcoming challenges; we’re positioning ourselves and our clients to be better prepared for future incidents, ensuring business continuity even in the face of unforeseen disruptions.”
Evolution Of InterVision’s Technology
How has the company’s technology evolved since launching? Lerner noted:
“While AI has captured the spotlight, InterVision recognizes the broader IT landscape’s untapped potential. We acknowledge AI’s significance but don’t allow it to overshadow other crucial IT solutions. InterVision’s approach aligns with industry trends, as Gartner predicts IT services spending will grow by 8.7% in 2024, surpassing software as the top tech spending category. This shift presents a wealth of opportunities across various IT domains. InterVision sees this as a modern gold rush, where the real value lies in identifying emerging areas, understanding their challenges, and developing tailored solutions. The company remains committed to providing comprehensive IT services that address clients’ evolving needs beyond the AI hype.”
Significant Milestones
What have been some of the company’s most significant milestones? Lerner cited:
– In 1997, InterVision partnered with NetApp and Juniper to strengthen our ability to deliver best-of-breed technology solutions.”
– In 2017, InterVision and Netelligent merged to join VAR and professional services with hosted and managed services to become InterVision.”
– In 2018, InterVision acquired Bluelock, a leading provider of Disaster Recovery as a Service, and Infiniti, an advanced cloud migration and cloud services.”
– In 2019, InterVision acquired SeyVu to strengthen ML/AI solutions, and Fotis Networks to augment professional services in the commercial and public sectors.”
– In 2020, InterVision achieved AWS Premier Services Partner status.
– In 2021, SyCom Technologies joined InterVision.
– In 2022, Virtuosity Consulting Group joined InterVision.
– In 2023, InterVision signed a multi-year, Strategic Collaborative Agreement (SCA) with Amazon Web Services.
– In 2024, InterVision celebrated 30 years of business IT service excellence.
Customer Success Stories
When asking Lerner about customer success stories, he highlighted:
“InterVision has a strategic partnership with Bridgetower Capital, a leading global provider of AI and Web3 platform services and infrastructure to deliver future technologies now. Together, the two organizations are launching robust, secure, and scalable global AI and Blockchain solutions and services, including AI modeling and building and training LLM and AI-driven data analytics. The partnership will also focus on enhancing InterVision’s AI-driven platforms, a suite of GenAI accelerators built for improved CX and developed for rapid customization and deployment. These platforms empower businesses to quickly implement advanced AI solutions and deliver innovative products and services.”
“There are three phases of this partnership:
- Develop a software solution using InterVision PS that hits all technology impact quadrants.
- Scale solution with InterVision Modern Infrastructure NVIDIA GPU and support via InterVision Managed Services.
- Develop InterVision and PT joint venture to be the global leader in AI/Web3/Blockchain solutions.”
Total Addressable Market
What total addressable market (TAM) size is the company pursuing? Lerner assessed:
“Our pursuits are in line with what you would expect from a company of our size. Our growth is entirely attributed to the enormous talent and industry experience we bring to every customer. TAMs are consistent with third-party benchmarks by each of our 4 centers of excellence (COEs), namely; 1- Cloud (~$388 billion in 2024), 2- Cybersecurity ($~86 billion), 3 Workforce Modernization (~$30 billion), 4- Modern Infrastructure (~$52 billion) – All in North America only).”
Differentiation From The Competition
What differentiates the company from its competition?
“InterVision Systems stands out in the IT services market due to our CX focus. We know more about our customers’ strategy to become more competitive, compliant, collaborative, and secure via our deep industry expertise, comprehensive service portfolio, customer-centric approach, and scalability. Our ability to tailor solutions to specific industry needs, proactive support, and strong vendor partnerships sets us apart.”
Future Company Goals
What are some of the company’s future company goals?
“At InterVision, our strategic vision is anchored in three cornerstone ‘for-life’ initiatives, designed to cultivate strong relationships with our customers, partners, and employees. Our fundamental belief is that by consistently delivering value that exceeds our fee structure, we create unparalleled experiences for our partners.”
“We are privileged to serve a diverse portfolio of over 1,600 companies, with our customer base expanding by hundreds annually. Our comprehensive four centers of excellence foster mutual growth between InterVision and our clients. Furthermore, our reputation as an industry leader continues to attract top-tier talent, enhancing our capabilities and service offerings.”
“The synergy of these initiatives is propelling us towards even more robust and consistent stakeholder engagement, solidifying our position as a trusted, long-term partner in the IT services landscape.”
