ITRS, a provider of real-time IT monitoring and observability software for financial services and regulated industries, said it has signed a definitive agreement to acquire IP-Label, a France-headquartered Digital Experience Monitoring (DEM) provider, to strengthen its DEM capabilities and expand its presence in Europe.
IP-Label serves more than 310 enterprise customers across 25 countries through its AI-powered Ekara platform, which provides synthetic transaction monitoring (STM), real user monitoring (RUM), and AI-driven incident triage aimed at identifying and resolving performance issues before they affect customers or employees. The Ekara platform supports monitoring for complex web applications, thick client applications, business-critical systems, mobile apps, self-service kiosks, and virtual desktop infrastructure (VDI), and can be deployed in cloud, self-hosted, or hybrid environments. IP-Label also offers a Test Automation platform, which ITRS said complements its existing DEM offering and broader infrastructure and application monitoring products.
ITRS said the combined platform will provide end-to-end observability across IT infrastructure, application performance, and digital experience, with hybrid deployment and configuration options targeted to complex, regulated environments. The company also said IP-Label brings an established partner ecosystem and global service partners. IP-Label has been recognized in Gartner’s 2024 and 2025 Magic Quadrants for Digital Experience Monitoring, according to the announcement.
The transaction is expected to close in mid-January 2026, subject to customary closing conditions.
KEY QUOTES:
“Digital experience has become the frontline of business performance and customer satisfaction. IP-Label brings enterprise-grade DEM technology that will accelerate our leadership in this critical category. This acquisition accelerates our transformation into the leading observability platform for the world’s most demanding IT environments. Together with IP-Label, we will deliver holistic observability spanning IT infrastructure, application performance, and digital experience—all with the hybrid capability and configuration that complex and regulated industries require.”
Ryan Terpstra, CEO, ITRS
“Joining ITRS provides IP-Label with the resources, scale, and observability platform to accelerate our growth trajectory while maintaining our commitment to innovation and customer success. Together, we offer a highly cost-effective, end-to-end monitoring solution for digital services — from client experience to backend infrastructure. ITRS’s deep expertise in serving large enterprises makes them the ideal partner for our next chapter of growth.”
Philippe Borfiga, Co-CEO, IP-Label
