KeyCare, a virtual care company built natively on Epic, announced it has raised $27.4 million in a new financing round to accelerate the expansion of its AI-powered, Epic-based virtual care platform for health systems. The round was led by HealthX Ventures and included participation from 8VC, LRVHealth, BOLD Capital Partners, and Ikigai Venture Partners, along with strategic investors including WellSpan Health, Allina Health, University of Chicago Ventures, Edge Ventures, and Exact Sciences Inc. The latest funding brings KeyCare’s total capital raised to more than $55 million.
Founded as the nation’s first Epic-based virtual care company, KeyCare operates a virtual care medical group on its optimized Epic instance. The company positions itself as a primary care extension partner for health systems, offering fully integrated, 24/7 virtual urgent, preventive, chronic, and virtual-first primary care services. All visits remain connected to the patient’s home health system, enabling continuity and coordination across the broader care journey.
The company said it will use the new capital to deepen its investment in AI-enabled technology, expand operational capacity to meet rising demand from health system partners, and continue scaling its platform to improve both patient experience and provider efficiency. By combining Epic’s growing AI toolset with its own AI development efforts, KeyCare aims to create what it describes as a “Telehealth 2.0” model designed to increase provider capacity while maintaining care quality.
Health system partners highlighted the impact of KeyCare’s model on access and care coordination. UChicago Medicine has used the platform to support 24/7 urgent care access for its patient population, emphasizing the role of virtual care in improving availability, treatment adherence, and triage effectiveness.
KeyCare executives framed the funding as validation of a model designed to integrate with existing health system infrastructure rather than operate independently of it, positioning AI-enabled virtual care as a core component of rebuilding primary care capacity nationwide.
KEY QUOTES
“This funding allows us to continue building a tech-first, coordinated virtual care model that works within the existing healthcare ecosystem, not around it. Health systems are under pressure to deliver timely care, but the infrastructure wasn’t designed for how patients actually seek care today.”
Sulabh Agarwal, CEO Of KeyCare
“Over the past year, KeyCare has played an important role in supporting 24/7 urgent care access for UChicago Medicine’s patient population through convenient virtual care. Evidence indicates that thoughtful virtual care access benefits both patients and providers by enhancing care availability, treatment adherence, and triage efficacy. We appreciate the innovative approach KeyCare brings to healthcare delivery and recognize the value of supporting local Chicago-based initiatives.”
Hannah Levine, Executive Director At UCM Ventures (A Venture Investment Vehicle Of The University Of Chicago Medical Center)
“As healthcare becomes more digital, integration and coordination matter more than ever. KeyCare has taken a fundamentally different approach by building a vertically integrated, Epic-based virtual care organization from the ground up. This investment reflects our conviction that AI-enabled virtual care will be a core part of how primary care capacity is rebuilt in this country.”
Mark Bakken, Founder And Managing Partner At HealthX Ventures
“This new round of funding is a powerful testament to the confidence our investors and health system partners have in the KeyCare vision, which is proving that virtual urgent and primary care support should not be an isolated, transactional experience, but rather a connected, bridge to the rest of the ecosystem.”
Lyle Berkowitz, MD, Founder And Executive Chairman Of KeyCare
