Kim.cc announced that it has finalized an institutional venture funding round led by Stellaris Venture Partners. The company will use the funding to accelerate its U.S. expansion and build the next generation of AI-native customer service. Financial terms of the round were not disclosed.
Kim.cc is an AI-native customer support company serving more than 200 e-commerce brands globally.
The company combines AI systems with human-in-the-loop execution, enabling brands to improve quality, speed, and cost efficiency without relying solely on fully automated chatbots or traditional manual BPO operations.
Kim.cc said its model is designed for real-world customer support workflows where issues can be complex, high-stakes, or brand-sensitive.
The company’s founding team brings experience across AI, e-commerce operations, and large-scale customer support, including managing 2 million inquiries per week.
Kim.cc is targeting more than $100 million in annual revenue by 2028 as it expands further into the U.S. market.
With the latest funding, Kim.cc plans to continue scaling in the U.S. and further build out its operations in India.
By 2028, the company plans to triple its workforce to more than 100 employees.
Kim.cc is hiring across sales, partnerships, customer success, and client-facing leadership roles.
The company is trusted by more than 200 Shopify merchants globally, including TRIP Drinks, Kahawa 1893, Transformer Table, and Nimi.
Kim.cc recently released an AI Customer Support Sentiment Report, which found that nearly half of consumers want a blend of AI and human support for a brand’s customer service.
Kim.cc said it is building an operating system for AI-native service delivery that combines AI agents, workflow memory, quality checks, and human oversight.
KEY QUOTES:
“Customer support operations is entering a new phase. The early wave of AI customer support focused heavily on automation, but full automation has not delivered on its promise for many real-world customer service. LLMs are powerful, but when the work becomes complex, high-stakes, or brand-sensitive, companies still need human judgment, quality control, and accountability. That is why we believe the next model is AI-native service delivery – where AI does the work, vetted by humans.”
Sachin Jaiswal, Co-Founder and CEO of Kim.cc
“We are excited to back the Kim team as they redefine what great customer support looks like at scale. Customer support is a $470B global market spanning software and services, yet a huge segment of it remains out of reach for cost-effective, high-quality service. Kim is changing that by combining AI automation with human oversight to deliver measurable outcomes at 40% lower support costs without compromising quality.”
Alok Goyal, Partner at Stellaris Venture Partners
“Our customers are not just looking for automation. They are looking for better outcomes – faster responses, lower cost, higher quality, and a partner who can actually run the operation. Kim.cc brings AI and operations together, so brands can modernize support without taking on the risk of doing it alone.”
Phani Yedavilli, Co-Founder and CBO / GTM Lead of Kim.cc
“We are building the operating system for AI-native service delivery. The goal is not to replace human expertise, but to make every workflow more intelligent, measurable, and scalable. By combining AI agents, workflow memory, quality checks, and human oversight, we can deliver a much more reliable model for customer support.”
Kaushik Barodiya, Co-Founder and CTO of Kim.cc
